Justin Wood (Callek) wrote: > Hey Guys, > > So I have to say, I am quite annoyed with Symantec/Norton at the moment. > > Our Beta 2, which has been out for ~ a week, and I submitted the > whitelist request to Norton ~12 hours before the *DAY* of our release, > still is not complete. > > With the release cadence we have/need, the turnaround time on their > whitelisting is completely unacceptable/bad. It completely hurts our > ability to get meaningful data for betas, and hurts our ability to keep > our release users up to date with latest stability/security updates. > > My proposal: > * No longer wait for Symantec to indicate that the whitelisting is complete
I agree with that. > * Mention it on our known-issues page that Norton can interact badly > with us on occassion Yes. > * Specifically list the .dll's [by name] it thinks are viruses on our > known-issues page as "ok" and "Norton's fault" Agreed. > * Continue to submit whitelisting requests ASAP > * Continue to move forward with getting signed builds out [`may` help > with this] > * Continue to *try* getting a human contact at Norton to see if/when we > can speed up their process or fix this misidentification, and how. > > The key point is this *will* be a pain point for windows users who have > Norton, where the most-logical solution for those users is to *disable* > their Virus Software during the duration of SeaMonkey use. And is > specifically manifests in the following ways: > * Quarantines 1-or-2 dll's > * The dll's affect our cryptography ability, in such that them missing > may/could break some https sites from functioning/cause crashes etc. (I > haven't witnessed it, but I also have avoiding us ever shipping in this > case) > * Restoration of the dll's seems to sign/modify them slightly such that > partial updates fail for these users, and end up having to download > updates twice (the second download being our full 20ish MB download). Hrm, too bad the failure case does not obviously point to Norton as a cause of this. But after all the user should have already been notified about a "virus" before. What "virus" does Norton actually detect? Does Firefox also whitelist their versions with Symantec? After all our builds should not be that different as the NSS dlls (which do the encryption) use exactly the same code as the Firefox ones. Frank _______________________________________________ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
