Mark B wrote:
Chase Bank recently updated their websites, and now they won't allow
access using SeaMonkey. They say "You need to upgrade your browser to
access your accounts and statements. Download a new version of your
favorite browser here:
Internet Explorer > (download the latest version.)
Firefox > (download the latest version)
Chrome > (download the lastest version)
Safari >"
I have been using SM for years to access Chase. Not about to use
another browser just to do it their way.
Call Chase Online services (877) 260-2178 and file a complaint. The
first person you talk to can't do anything, so ask to escalate the
complaint. I told them it was their problem, and gave them the user
agent string: (Help/About SM) User agent: Mozilla/5.0 (Windows NT 6.1;
WOW64; rv:43.0) Gecko/20100101 Firefox/43.0 SeaMonkey/2.40.
If enough people complain, they might do something about it other than
say "We don't support SM." To which the reply should be "I don't
support you."
Although Chase may have changed its implementation a bit, this really
isn't anything new. I haven't had to interact with Chase in several
years, but that site is has always been one of the most difficult to
interact with, from Seamonkey.
Ultimately, the problem is that Chase's developers are focused on
user-facing branding, not underlying capacity, and trying to minimize
the number of browsers they're supporting. Ultimately, the concepts
articulated by http://geckoisgecko.org/ are what need to be
communicated and understood. Unfortunately, the material at that site
is so old (only Firefox, Seamonkey and K-meleon are active projects, and
no mention of more current Gecko projects, such as PaleMoon and
Waterfox, or multi-engine browsers that support Gecko, such as
Lunascape) that GeckoIsGecko probably does more harm than good. I'm sure
that this information has been sent to Chase before, and that it's been
long enough that they've chosen to ignore (i.e., fingers in ears, and
"la, la, la -- I can't HEEERE you!).
For me, I've found that most (but not all) the problems with brain-dead
demands for Firefox go away with advertising Firefox compatibility. For
those that don't, spoofing via either the PrefsBar (my preference) or
User Agent Switcher is sufficient. If I remember correctly, my last time
of dealing with Chase probably required full-blown spoofing.
Something that I haven't tried to check is how other browsers that are
not on the list fare. That would include things like Opera or Iron
(both derivatives from Google Chrome), Avant (derived from IE), or the
afore-mentioned Lunascape, which allows you to choose which rendering
engine you want. I have no idea of users of those browsers have to
resort to spoofing to get around Chase's sniffing activities.
If you can't get spoofing to get what you need, I'm going to suggest
that complaining to Chase isn't going to be worth the effort. They're
too set on what they're doing, and unless they get hundreds of
complaints, they really don't care. In their view, changing their system
to handle a handful of cranks that won't use one of the major browsers
isn't worth the effort, and if they do, then it encourages others to
make similar demands. I agree that a simple change to focus on Gecko
(and resulting support of all Gecko browsers) is what's needed, but
Chase has chosen to be ignorant.
At that point, you have two options:
- Swallow your pride, and use another browser for access to Chase
- Take your business to another bank.
If you choose the latter route, Chase's attitude is effectively the same
as the end of the old Lily Tomlin "Ernestine the Phone Operator" skit
from Laugh-in: "We don't care. We don't have to. We're [Chase Bank]."
Smith
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