Joan and others,
Just a side comment first. While I'm always happy to help, I'm not
always on the computer nor checking my email. Also, there are a lot of
folks on the ebase list who have a ton of knowledge, most of whom are
users like me. With that in mind, you might get a better response from
others on the list if you don't direct your question to any one person
on the list.
OK, having said that, it will be hard to figure out what's going on
without a little more information. Walt's suggestions were good, though
it sounds like they aren't the problem.
Try to tell us exactly what you do and what happens with ebase. How are
you opening ebase? What messages come up? Have you ever crashed ebase
and had to recover the files? With the file still open, try adding a
name, then adding a payment. Go back to the Home screen. Do you get a
record number for the person's record (in the gray box next to the name
line on the Home screen preceded by the # character)? From the Home
screen for this person's record, can you click on the payments tab and
find the added payment there?
It sounds like your backup has some of your data in it, true? How do
you back up and to what medium (the hard drive where ebase is stored? a
zip disk? a CD?) When you "restore" the file from the backup, how are
you doing this?
After restoring from the backup, you presumably have some of your own
data in the files. Are you saying that after adding records and closing
ebase, there's no data in the file except Marshall's record?
Any such information may be helpful for solving this problem.
Lastly, you don't *have* to change the passwords - I haven't b/c I'm the
only one who has access to the computer - you change it in order to
tighten security. This, in any case, isn't the problem.
Carl
Joan or Russ Jones wrote:
>
> Hi Carl,
>
> I received a few support transmissions from you today and you seemed quite
> knowledgable about the ebase workings. I was hoping you could help this
> newbie.
>
> This is my question:
>
> I can not retrieve my database records. I enter in new names and payments to
> the database and then I close the file. (Fortunately, I also backed it up.)
> But when I reopen the database I only have one record, Mr. Marshall Mayer. I
> have tried to install the file from my back up but I still have the same
> result. I can see that the records exist and I can access it on my back up
> but I can't reinstall it on my computer. But most importantly, I want to
> know that when I close my file and come back to it later it will look the
> same. Please assist as I can't find answers in any of the manuals.
>
> Thoughts - do I need to change the passwords? Do i need to change the file
> name? I can't figure this out.
>
> Sincerely,
>
> Joan Jones
> Truckee River Habitat Restoration Group
>
> [EMAIL PROTECTED]
>
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--
Carl Paulsen
New Hampshire Rivers Council
54 Portsmouth Street
Concord, NH 03301
603-228-6472
603-228-0423 Fax
[EMAIL PROTECTED]
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