On 6/2/2015 3:55 PM Mark Riesenberger <sli...@stanford.edu> said unto
Michael McConville <mmcconvi...@mykolab.com> and support@pidgin.im:
Dear Michael,
I worked with the client remotely using TeamViewer.
We did a complete uninstall and reinstall of Pidgin using your download.
We set up a new account for her and still had the same results. When she sets her status
to "Away" she still is Available on my Pidgin. When I change my status to
Away, the change shows up right away on her Pidgin.
I have attached a pic of a status hover from my Pidgin for her account. It
shows that she has multiple statuses. We're both using the same version.
What should be the latest server version? I'll see if I can work the problem
with Stanford ITS.
Mark,
This is because the user has two devices that are connected to that XMPP
acccount. Since one of the devices has a status of available, the server
is overriding the away status and still showing them as available.
Thanks.
Sincerely,
Mark Riesenberger
Manager, Desktop Computing
Department of Radiology
Stanford University
----- Original Message -----
From: "Michael McConville" <mmcconvi...@mykolab.com>
To: "Mark Riesenberger" <sli...@stanford.edu>
Cc: support@pidgin.im
Sent: Tuesday, June 2, 2015 11:27:03 AM
Subject: Re: Pidgin status incorrect
Let us know if the problem continues. This could also be a problem with
the server, though, which would have nothing to do with Pidgin. Make
sure that the server Pidgin is connecting to is maintained and has
updated software.
Michael
On Tue, Jun 02, 2015 at 11:04:25AM -0700, Mark Riesenberger wrote:
Dear Pidgin Support Group,
One of our clients in the Finance section reports: "Quite a few of us
are on Pidgin and have the same problem. My status shows that I'm
always "available" even if I manually set it as being "away". Even
after I quit the application and shut down my laptop, I'm still
"available". Please help fix."
I have advised her to download the latest version of Pidgin and report
back to me if the problem persists.
Sincerely,
Mark Riesenberger
Manager, Desktop Computing
Department of Radiology
Stanford University
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