Dear Michael, All the clients experiencing this issue deny having any other instance of Pidgin running---only one device using Pidgin. What other options? Is there a cache file that I can delete? It's a Windows 7 Ultimate laptop.
Sincerely, Mark Riesenberger Manager, Desktop Computing Department of Radiology Stanford University ----- Original Message ----- From: "Michael Secord" <gizmokid2...@gmail.com> To: "Mark Riesenberger" <sli...@stanford.edu>, "Michael McConville" <mmcconvi...@mykolab.com> Cc: support@pidgin.im Sent: Tuesday, June 2, 2015 12:59:13 PM Subject: Re: Pidgin status incorrect On 6/2/2015 3:55 PM Mark Riesenberger <sli...@stanford.edu> said unto Michael McConville <mmcconvi...@mykolab.com> and support@pidgin.im: > Dear Michael, > > I worked with the client remotely using TeamViewer. > > We did a complete uninstall and reinstall of Pidgin using your download. > > We set up a new account for her and still had the same results. When she > sets her status to "Away" she still is Available on my Pidgin. When I change > my status to Away, the change shows up right away on her Pidgin. > > I have attached a pic of a status hover from my Pidgin for her account. It > shows that she has multiple statuses. We're both using the same version. > > What should be the latest server version? I'll see if I can work the problem > with Stanford ITS. Mark, This is because the user has two devices that are connected to that XMPP acccount. Since one of the devices has a status of available, the server is overriding the away status and still showing them as available. > > Thanks. > > Sincerely, > > > Mark Riesenberger > Manager, Desktop Computing > Department of Radiology > Stanford University > > > > > > > ----- Original Message ----- > From: "Michael McConville" <mmcconvi...@mykolab.com> > To: "Mark Riesenberger" <sli...@stanford.edu> > Cc: support@pidgin.im > Sent: Tuesday, June 2, 2015 11:27:03 AM > Subject: Re: Pidgin status incorrect > > Let us know if the problem continues. This could also be a problem with > the server, though, which would have nothing to do with Pidgin. Make > sure that the server Pidgin is connecting to is maintained and has > updated software. > > Michael > > On Tue, Jun 02, 2015 at 11:04:25AM -0700, Mark Riesenberger wrote: >> Dear Pidgin Support Group, >> One of our clients in the Finance section reports: "Quite a few of us >> are on Pidgin and have the same problem. My status shows that I'm >> always "available" even if I manually set it as being "away". Even >> after I quit the application and shut down my laptop, I'm still >> "available". Please help fix." >> I have advised her to download the latest version of Pidgin and report >> back to me if the problem persists. >> >> Sincerely, >> >> Mark Riesenberger >> Manager, Desktop Computing >> Department of Radiology >> Stanford University > >> _______________________________________________ >> Support@pidgin.im mailing list >> Want to unsubscribe? Use this link: >> https://pidgin.im/cgi-bin/mailman/listinfo/support > > > > _______________________________________________ > Support@pidgin.im mailing list > Want to unsubscribe? Use this link: > https://pidgin.im/cgi-bin/mailman/listinfo/support > _______________________________________________ Support@pidgin.im mailing list Want to unsubscribe? Use this link: https://pidgin.im/cgi-bin/mailman/listinfo/support
