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SW&M have been around for a long time.
They are two people, Tony and Paula. They run a small shop out in CA and
apparently have a warehouse of older software. They also get some of it
from at least one supplier, though I've never gotten them to divulge any
details.
For awhile the biggest problem with them was the
question of whether their shrinked items were original or rewraps. One of
their suppliers put reshrinks on used games, and SW&M at the time didn't
fully understand the collector market. And they were in a bit of a
position, they couldn't just ask their supplier to stop reshrinking because
known originals were more valuable, or they'd get their prices raised.
They weren't always terribly good at identifying reshrinks and I think
disappointed a lot of collectors, though, to be fair, they did take the
reshrinks back and offer refunds. They still use a system of "rating" the
wrap: D=definitely new, P=probably new, something like that, which I've never
understood: If you're not certain, open it and take the loss if there is
one.
I did a column article on them (just explaining
all this so collectors would know, nothing like my counterfeiter pieces)
which got them a bit upset, but I also gave them advice on how to spot
reshrinks, and I still buy from them today occasionally. I've always had
good service, never rude responses from them. I was kind of surprised to
hear they'd been rude to you.
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