Hi Thomas
First of all - it might be a place to ask for help, if it was a Swiss
peering or routing problem. Given the traceroute you posted, it doesn't
look like there's much that can be done in Switzerland.
On 2nd thought... as VDSL customer, you're on "best effort" and have no
guarantees that anything will work at all. In Forex trading (that's what
this seems to be about), we're talking about miliseconds in which deals
change and need to be placed - network latency is *THE* big issue for
trading companies. They'll pay tenthousands a month just to get a
milisecond less of latency. So if your customer is serious about Forex
trading, he should lose this VDSL and look into some real uplink.
Good luck,
Viktor
On 03.01.2012 4:45, Thomas Mueller wrote:
Hi
a customer got problems with an application (trading tool) downloading
from a server in the USA (206.106.137.3). A traceroute below.
Responsetime of hop 12 (80.91.251.98) is much higher than hop 11
(80.91.249.113) and a ping test did show lost packets on hop 12 but
not on hop 11.
the same application runs fine with a http proxy at LayerOne (init7),
a proxy on a hosteurope vps or on a Cablecom connection.
Is this the right place to report such a problem and aksing for help?
Thank you!
- Thomas
traceroute to 206.106.137.3 (206.106.137.3), 30 hops max, 60 byte packets
1 192.168.14.1 (192.168.14.1) [AS8151/AS28513] 1.394 ms 1.759 ms
1.362 ms
2 10.136.21.195 (10.136.21.195) [AS65534] 12.432 ms 13.231 ms
12.544 ms
3 22-27.186-195.fws.bluewin.ch (195.186.27.22) [AS3303/AS44038]
17.615 ms 18.040 ms 17.171 ms
4 85-27.186-195.fws.bluewin.ch (195.186.27.85) [AS3303/AS44038]
20.192 ms 17.757 ms 17.520 ms
5 tge2-4.zhhia01p-rtdi01.bluewin.ch (195.186.51.5) [AS3303/AS44038]
17.251 ms 17.302 ms 17.138 ms
6 tge2-4.zhhia01p-rtdi01.bluewin.ch (195.186.51.5) [AS3303/AS44038]
17.072 ms 17.700 ms 16.912 ms
7 net1702.zhhdz09p-rtdi01.bluewin.ch (213.3.247.169)
[AS3303/AS44038] 17.966 ms 17.929 ms 17.966 ms
8 202-0-186-195.bluewin.ch (195.186.0.202) [AS3303/AS44038] 21.432
ms 19.125 ms 19.938 ms
9 i79tix-005-ae0.bb.ip-plus.net (138.187.129.7) [AS3303] 17.386 ms
17.596 ms 21.142 ms
10 zch-b1-link.telia.net (213.248.90.237) [AS1299] 17.117 ms 17.686
ms 17.173 ms
11 prs-bb1-link.telia.net (80.91.249.113) [AS1299] 25.882 ms
125.402 ms 25.827 ms
12 ash-bb1-link.telia.net (80.91.251.98) [AS1299] 108.584 ms
113.053 ms ash-bb1-link.telia.net (80.91.252.36) [AS1299] 158.407 ms
13 level3-ic-130870-ash-bb1.c.telia.net (213.248.89.178) [AS1299]
114.600 ms 114.618 ms 124.009 ms
14 vlan80.csw3.Washington1.Level3.net (4.69.149.190) [AS3356]
120.899 ms 120.495 ms 120.235 ms
15 ae-72-72.ebr2.Washington1.Level3.net (4.69.134.149) [AS3356]
113.387 ms 114.457 ms ae-82-82.ebr2.Washington1.Level3.net
(4.69.134.153) [AS3356] 120.064 ms
16 ae-3-3.ebr1.NewYork2.Level3.net (4.69.132.90) [AS3356] 112.147 ms
112.035 ms 112.211 ms
17 ae-1-100.ebr2.NewYork2.Level3.net (4.69.135.254) [AS3356] 116.964
ms 116.742 ms 110.879 ms
18 ae-5-5.car2.Stamford1.Level3.net (4.69.142.81) [AS3356] 116.335
ms 123.342 ms 116.644 ms
19 INTERACTIVE.car2.Stamford1.Level3.net (4.26.50.110) [AS3356]
122.280 ms 117.676 ms 116.042 ms
20 www.interactivebrokers.com (206.106.137.3) [AS11449] 118.604 ms
117.565 ms 118.602 ms 22ms
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