Hi Peter On Mon, Nov 17, 2003 at 09:35:47AM +0100, Peter Baumann wrote: > Do you know where I can find this court decision? I want just send it to > the customer. I wouldn't do that, to be honest, because of two rather psychological reasons:
1. It's your customer, not your enemy. I don't think it's good for
your reputation if you act like that. Bad words spread quicker than
good words ...
2. If you do that, you lower yourself to the same level. It would be
best if you could stand above it and act as customer friendly as
possible. Maybe explain what happened and what was the base for
your decision?
In any case: It's your _customer_, and the customer is always right
(I know, "customer" and "right" sounds like an oxymoron). Could you
tell us what exactly he wanted and what you implemented?
CU & sorry for the meddling
Andr�
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