Why should you send such a decision to your customer, it just builds up a even more offending climate between your company and your customer.
Keeping customers is usually cheaper then getting new ones. But yes: threating with Kassensturz or generic media can be N�tigung, under certain conditions, which you will find in Art. 181 StGB, and for a sake of general interest, look up BGE 106 IV 125, Erw�gung 2a. But: this things are not really understandable for a standard customer. I would suggest fixing the customer's problem and nothing else. Arie > On Mon, 2003-11-17 at 09:30, Guentensperger, Robert wrote: >> Yepp, >> I read that there is a court decision which says this is (or can be) >> an extortion. >> Not in any case. >> But when he says "...do this or that or i'll inform Kassensturz..." >> then i guess it is. >> >> Cheers, >> G�nti > > Hi G�nti > > Thanks for the info. > > The following is the exactly wording from the customer: > "N�chstens gebe ich dem Ueli Schmetzer von der Konsumentenschutz-Sendung > 'Kassensturz' einen Tipp" > > Do you know where I can find this court decision? I want just send it to > the customer. > > Thanks Peter > ---------------------------------------------- > [EMAIL PROTECTED] Maillist-Archive: > http://www.mail-archive.com/swinog%40swinog.ch/ > ---------------------------------------------- [EMAIL PROTECTED] Maillist-Archive: http://www.mail-archive.com/swinog%40swinog.ch/
