Hi, I have been a loyal T-mobile customer for years. Recently I had an issue with a new Pocket PC phone and contacted support. CS did not know much about the product but promised me that someone from DATA group will call me.
Days passed no one did, I complained to CS via email. CS and I have been exchanging emails but the strange thing is today I got an email which states that one of the reason why Data group cannot call me is because of the email exchanges that I had with CS. Apparently it delays the esclation - that does not make sense. I want to escalate this issue and talk to someone higher up who can make sense, typically in most of the companies you have customer relations manager etc, does T-Mobile have one? Does anyone know which number to call to talk to Customer Relations group? thanks -K __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ------------------------ Yahoo! Groups Sponsor --------------------~--> What would our lives be like without music, dance, and theater? Donate or volunteer in the arts today at Network for Good! http://us.click.yahoo.com/Tcy2bD/SOnJAA/cosFAA/G6uqlB/TM --------------------------------------------------------------------~-> - - - - Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/T-Mobile-US/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
