On Jan 16, 2007, at 16:50, Jeff wrote:
> I just started service with T-Mobile on Saturday. The one problem I am
> having is updating the name shown on caller ID when I make a call. The
> name of the previous owner of my number is the name that is displayed.
>
> I've called T-mobile every day and so far they have been unable to
> update it. I know it's only been 4 days, but every time I call, I
> get a
> different story as to why it hasn't been done yet ("yellow card" not
> filled out yet, complaint not escalated, etc).
>
> Has anyone else had this problem? If I can't resolve this, I guess
> I'll
> have to cancel, as I don't want someone else's name on my phone
> number.
Give T-Mobile one more chance. I suggest you escalate this through
the corporate office which can be reached by calling at 425 378-4000
or 1-800 318-9270 in Bellevue, Washington. They don't take lightly
someone choosing to leave their service for what you've detailed.
One thing you should know about CID display is that T-Mobile doesn't
actually have any control over it other than to pass on what details
should show. Seems to me I remember that Sprint (for whatever
reason) handles what is displayed when your CID is shown. At any
rate if you're not receiving satisfaction through regular channels I
recommend that you escalate through the corporate office in Bellevue
through one of the numbers listed above. I've always been able to
resolve any problems that regular care cannot seem to fix. Give it a
try and see if they can help you.
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