Well, I think I may have problem solved....maybe. On my landline phone at home, which has optimum voice, the previous name still shows up. On my work phone, when I call it, my name shows up. So what could be wrong? One thing that I just thought of is that maybe I have to reset the modem for my optimum voice phone. Maybe it has to be "refreshed?"
Any ideas on this? Thank you. Oh, and T-mobile gave me some nice bonus minutes for my trouble. That's pretty good of them to do. --- In [email protected], "Carl Black" <[EMAIL PROTECTED]> wrote: > > The CID service used to be handled by Sprint, but I'm not sure if that's > still the case. I've had issues in the past where I've had to call when the > other people on my account start showing CID as my name rather than theirs. > Sometimes it just seems to reset. But issues involving showing the name of > the prior account holder used to be taken more seriously and resolved > quickly. > > Carl > > > On 1/17/07, Joseph Singer <[EMAIL PROTECTED]> wrote: > > > > > > On Jan 16, 2007, at 16:50, Jeff wrote: > > > > > I just started service with T-Mobile on Saturday. The one problem I am > > > having is updating the name shown on caller ID when I make a call. The > > > name of the previous owner of my number is the name that is displayed. > > > > > > I've called T-mobile every day and so far they have been unable to > > > update it. I know it's only been 4 days, but every time I call, I > > > get a > > > different story as to why it hasn't been done yet ("yellow card" not > > > filled out yet, complaint not escalated, etc). > > > > > > Has anyone else had this problem? If I can't resolve this, I guess > > > I'll > > > have to cancel, as I don't want someone else's name on my phone > > > number. > > > > Give T-Mobile one more chance. I suggest you escalate this through > > the corporate office which can be reached by calling at 425 378- 4000 > > or 1-800 318-9270 in Bellevue, Washington. They don't take lightly > > someone choosing to leave their service for what you've detailed. > > One thing you should know about CID display is that T-Mobile doesn't > > actually have any control over it other than to pass on what details > > should show. Seems to me I remember that Sprint (for whatever > > reason) handles what is displayed when your CID is shown. At any > > rate if you're not receiving satisfaction through regular channels I > > recommend that you escalate through the corporate office in Bellevue > > through one of the numbers listed above. I've always been able to > > resolve any problems that regular care cannot seem to fix. Give it a > > try and see if they can help you. > > > > > > > > > [Non-text portions of this message have been removed] > - - T-Mobile-US on Google Groups: http://groups.google.com/group/T-Mobile-US _ _ Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/T-Mobile-US/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/T-Mobile-US/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
