see below

On 2/17/07, scottjhaas <[EMAIL PROTECTED]> wrote:
>
> I lost my phone (Samsung T209) in a snow bank about 3pm on 14 Feb. I
> had only had the phone for about six months. At 5pm I called TMo from
> my other line and had them suspend service on the primary line. I
> called them from work at 11am on 15 Feb. They offered to replace my
> T209 at no cost, except shipping, $15 UPS. I had the new phone in hand
> at 1pm, 16 Feb and had the line reactivated by 2pm. I am more than
> pleased with TMo CS.



It's great to hear some positive service comments.  Was this a  warranty
replacement or was it under an "additional charge" phone replacement
insurance.  I'm wondering because I've never heard of a warranty replacement
for a lost phone (maybe it doesn't exist).

 -Matt

PS: if insurance, how much was it?


[Non-text portions of this message have been removed]



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