Hi, >> For example, I'm wondering: >> >> - Shall we advertise people to try the "Troubleshooting Mode"? Does it >> help with graphics cards?
Yes it does, and we (at least I do) often ask users to try that at first. >> - Does it make sense to link to Redmine tickets? For example, #11095 for >> Radeon HD was closed because we had nothing else to do but the problem >> still exist. It makes sense, even though it's not supposed to be a place to point users to. But "sometimes" there's a delay between a workaround documented on Redmine and on the website. I don't know the balance between how it could help users and how much noise it might produce on Redmine. >> Is it worth making this information visible to users? Yes, see above. >> Is it helpful to keep it hidden in an HTML comment like I did? No idea. >> - Is it worth keeping track of when each issue has been updated last? >> Here I'm proposing to keep this information in an HTML comment. Yes, hidden is enough. >> Are their ways for Technical writers and Help desk to complete or >> verify this information? For example, could we answer questions like: >> >> - « How can I know the ID of "Radeon HD 8790M"? » From WhisperBack logs. >> - « What name is displayed to the users of "Radeon HD 8790M"? » Yes, from WhisperBack logs. >> - Is the "(rev XXX)" part of the graphics card description relevant? Not sure about that. Maybe not. Cheers. _______________________________________________ Tails-dev mailing list [email protected] https://mailman.boum.org/listinfo/tails-dev To unsubscribe from this list, send an empty email to [email protected].
