emma peel: > Nice page! It makes it much more clear than now, I think. Thanks!
> sajolida: >> I'm sending here for review a draft of a new page of known issues only >> for graphics cards. >> >> This is related to the restructuring of our support pages that we >> proposed with Cody on https://tails.boum.org/blueprint/support_page/ >> and triggered by the new error message when GDM fails to start (#14521). >> >> You can see the structure here: >> >> https://git.tails.boum.org/tails/diff/wiki/src/support/known_issues/graphics.mdwn?h=doc/15399-gdm-debugging >> >> I'd like the Foundations team and Help desk to have a look and comment >> before I start migrating all the data we currently have in >> /support/knowns_issues.mdwn. >> >> For example, I'm wondering: >> >> - Shall we advertise people to try the "Troubleshooting Mode"? Does it >> help with graphics cards? > > It helps to boot on some cards when the driver is not working. But those users > maybe can use a specific boot option to solve their hardware support problem. Then I think that we should recommend using the "Troubleshooting Mode" as a workaround for the graphics cards for which it makes a difference. >> - Does it make sense to link to Redmine tickets? For example, #11095 for >> Radeon HD was closed because we had nothing else to do but the problem >> still exist. >> >> Is it worth making this information visible to users? > > Yes, hopefully we could fix old issues maybe, or close them as resolved. I'll answer to this one on intrigeri's email. >> Is it helpful to keep it hidden in an HTML comment like I did? > > I didn't saw that. Search for "#12482" on https://git.tails.boum.org/tails/tree/wiki/src/support/known_issues/graphics.mdwn?h=doc/15399-gdm-debugging. >> - Is it worth keeping track of when each issue has been updated last? >> Here I'm proposing to keep this information in an HTML comment. > > This would be a great information to have. Sometimes I look at the Tails > version on the issue to have a similar information. I'll answer to this one on intrigeri's email. >> This is information that we can get from the Git history (I tried and >> it takes a couple of minutes) but I thought that it might help >> cleaning the page from now and then. I thought about doing this for >> the other known issues pages as well. >> >> - It would be good to have names and IDs of graphics cards exactly as >> they are displayed to people. Right now I bet that it's not the case >> but the page will get better as people report errors. > > Yes. I agree. Ok! >> Are their ways for Technical writers and Help desk to complete or >> verify this information? For example, could we answer questions like: >> >> - « How can I know the ID of "Radeon HD 8790M"? » > > I ask users many times to give me the output of lspci, and it also comes on > WhisperBack The ID (as in "[10de:0a6c]") is not given by lspci and cannot be found easily from WhisperBack. But intrigeri answered my question, so I'm happy :) >> - « What name is displayed to the users of "Radeon HD 8790M"? » > > I look this up on the Internet but sometimes it is difficult, specially when > users > tell you a 'laptop model' with several probable graphic cards. I think we should use the exact name as reported from lspci in WhisperBack. > Are you sure it is said 'graphics card'? I always thought it was 'graphic > card'/'graphic cards'. https://en.wikipedia.org/wiki/Graphics_card _______________________________________________ Tails-dev mailing list Tails-dev@boum.org https://mailman.boum.org/listinfo/tails-dev To unsubscribe from this list, send an empty email to tails-dev-unsubscr...@boum.org.
