Here, here Tom! I could have not have stated it any better! I will never understand the purpose of upgrading to the next version since it is probably loaded with bugs anyway. I stated once before that I would wait until the full release of windows 10 and reading of all the problems others are having convinces me I made the right decision!
Aloha, Alex -----Original Message----- From: Talk [mailto:[email protected]] On Behalf Of Tom Kingston via Talk Sent: Wednesday, August 12, 2015 5:08 PM To: Window-Eyes Discussion List Subject: Re: Microsoft and accessibility Well, Dave. When you cite an example such as your previous employer you're opening a Pandora's box of an enormous gray zone. What the owner of that company did was to the extreme. And it got him exactly what he deserved. But there's no avoiding bugs and inaccessibility when we're dealing with new operating systems and browsers. And no matter how hard these companies push their PR machines to show how cuddly and kind they are to the blind and other disabled communities it's all just that. To a multi-billion dollar company we are worthless. Absolutely worthless. That is the hard reality in such a business world. Their jobs would all be much easier without us. Our purchasing power is equivalent to adding or subtracting pennies from the national reserves. It's all about money, competition, and the market today. I'm astounded to see how much customer service has plummeted in every industry, bar none, over the last 20 - 30 years overall. And they're all very well aware that if all their competitors do the same then we have no recourse, particularly in this situation where we really only have two choices: Microsoft or Apple. To me personally, I have one choice: Microsoft. VoiceOver is great on my phone. But as much as Apple lovers try to rave about it there's no doubt that if I were go to Apple for my real computing it would be an enormous sacrifice. It has no flexibility or script ability and you do everything one way: their way. So I'm perfectly willing and have no problem with waiting for the kinks to be ironed out in Windows 10. If any of the complainers can give me one truly valid reason for their need to upgrade to Windows 10 the day it came out I'll give them a million bucks. I've been in this game since day one and have yet to see the perfect initial release of anything. If I had an extra system kicking around to play with, sure, I'd install Windows 10 simply out of curiosity. But I have no faith or expectation in any new operating system. Although with that having had been said, I will say that the rush to market mentality has gotten significantly worse over the years. And again it's all driven by the money and the market. Microsoft has never been famous for their quality. But Apple has and look at them. Their record breaking sales and profits continue to rise while their quality falls. In recent years problems have been on the rise in their desktops and laptops, iOS 9 is more or less a rewrite of iOS 8. And the upcoming iPhone 6S has been structurally re-engineered to correct an inexcusable unsafe product. And yet we still buy it all or install it. So we share the blame. The computer/internet evolution has created a world of addicts. And here we sit whining about bad dope and will do it all over again the next time around. So where's the incentive? There's no such thing in a virtual monopoly. It's a high-tech form of slavery. That is unless you want to go live in a cabin on Golden Pond, stoke your fire, hunt down your meals and grow your crops, bathe in the brook, sit on the porch, smoke your pipe, sip your herbal tea, and ponder the magnificence of the universe. And to be honest, part of me wouldn't mind doing just that. Life sure would be a lot easier. And be it that I do live on a lake and am at the moment listening to the crickets chirp and the frogs croak, maybe I'll take one of my guitars outside and see if I can improvise along with them and reach a higher state of consciousness in concert with the cosmos. (grin) Tom On 8/12/2015 8:17 PM, [email protected] wrote: > Hi tom, > > I am too familiar with Owners pushing Software out the door too soon, to > get some badly needed cash flow to start coming into the cash box. > > for years, I tested these New versions to be released to the customer > base, and so often I and the other guys would find bug after bug after > bug, and often these bugs were the embarrassing ones, the ones that > almost everyone would stumble into if they even used the program > slightly. > > We would prioritized these bugs as to which ones we felt needed to be > fixed first second third etc. So often, the owner would look at this > list, and toss it aside. he had found some bug he thought would need to > be fix before his own mind felt good about releasing the new version. > this guy never spoke to the customers, never read their emails, and > rarely used his own program. Since he was the owner, everyone could > only offer their reports, and do what he said to do. Well, he is out of > business now, but he didn't need to be. > > As someone posted earlier, 20 per cent of the bugs are going to affect > 80 per cent of the users. I know there has to be a line drawn, and the > product has to be shipped. However, there also needs to be a line drawn > where all Bugs that rate a certain level of importance need to be fixed > before sending the program to paying customers. > > I found it embarrassing to be on the Tech phones days after a new > release was shipped, and some guy is telling me about some glitch, that > we all knew about, and had reported, and is so obvious, and the guy is > asking, What kind of quality Control do you people have there? > > Of course I couldn't tell him that a person who has no contact with > customers or his own program, made the decision to ship the program as > in its current form. > > No, instead I had to sound Sorry but Helpful and attempt to figure a > working around until a fix could be delivered. and No Sir, I do not > know when that fix will be coming, but I am sure it won't be long. > > So, let me ask those of you who work in the Software industry- Why not > take the time to polish the new product until those 20 per cent bugs are > gone? And why doesn't someone control Marketing so that marketing > doesn't tell the World about the newest and latest edition until there > really is a newest and latest edition that is ready for the public? > > You hear about people going Postal at work. The only time I was > entertaining anything like going Postal was when marketing would be > telling the World about a product that had yet to exist, and was given > Release dates far too soon to be realistic. > > Lord, I can't tell you how many times I wanted to go into Marketing and > not take any Prisoners! marketing painted us into so many corners, > and never thought anything was wrong with what they were doing. > > So the Buggy product goes to market, too early. customers who value > their money, and are expecting top quality goods, get something less > than good, which tarnishes the reputation of that Company. Don't think > this is true? Go back over the last couple of weeks, and see how many > people tell the list to wait for the first Service pac, or until the > Dust settles etc. even just today, Windows 10, the one some of you > have right now, could easily be a Beta, there is that much to still be > fixed. > > Can someone tell me, what benefit is there to the Company, to ship a > product that is not truly ready for market? > > Wouldn't it be better to be a Company that had a solid reputation about > reliability and Stability, rather than getting their product to market a > month before the other guys. > > I recall asking these kinds of questions to my Boss, and he just said, > Well, everyone else does the same thing. > > I tell you, my head just about Exploded at that point! I had to laugh > and tell him that was a piss poor reason to go to market with a > unfinished program. > > he and I always had an Avisarial relationship. As it turned out, he was > let go before I was. he left because he was getting caught up with, and > I was let go because too many times our Company chose to ship buggy > product, and people stopped buying it. Take care of the Customer and > they will take care of you. Something Marketing and Ownership never > believed, or understood. > > Dave > > > > > > _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/alex.liberty% 40hawaii.rr.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
