It's easy to say AI Squared should fix the problem. Unfortunately, no software company, no matter how large or how small, can replicate every single possible combination of computer configurations and permutations. Unless you work for a large corporation where each PC is a clone of your coworker, it is highly unlikely that any WE user's PC is configured identically to that of another WE user. There's Win 7, 8.0, 8.1 and 10. There's a plethora of patches. Various browsers, email clients, versions of Flash and java, etc., not to mention all the different web sites and applications. Software companies maintain a set of computers with the most likely software operating systems and applications to use for testing their software and simulating user environments. But even in these controlled environments, it is impossible to perform every combination of possibilities. For example, is an email client running when working in Word? Was a web browser running? If so, what page was being displayed? The combinations are staggering. When you experience WE not behaving as expected, writing that it's broke and AI Squared should fix it is insufficient and counter productive. For example, on my work PC, WE will occasionally stop talking. If I simply wrote that in an email to AI Squared, there is not enough information for them to even attempt to replicate the problem at their site. But if I instead wrote:
WE occasionally stops talking. If I ALT-Tab away from the current program and then back, WE will resume talking. Wile this is better, it is still probably not enough. Now , if I add the fact that this only happens when Lotus Notes is running and that every time Lotus Notes replicates it database, WE stops talking, AI squared has something more tangible to work with. Adding my PC configuration and what programs were running in the background can also help. Win 7 Pro 64-bit, 12 G RAM, Office 2010, Lotus Notes 6.5. Usually, problems are due to a unique combination of events that has occurred. If this were not the case, AI Squared would have most likely experienced the issue during their testing.When you experience WE not behaving as you expect, try to replicate it in a minimal environment. Reboot your PC and try to get it to happen without other programs running in the background. Slowily add more applications until you can get the problem to reoccur. Write down the steps in detail. Now, attempt to replicate repeating your steps. Yes, I know this is a lot of work. This is what software testers do every day. It is not enough to tell someone that it ain't working as expected. You need to thell them how to repeat your actions so that they can see the same results. Only then can you expect a software company to expend resources to fix your repeatable problem. Rick -----Original Message----- From: Talk [mailto:[email protected]] On Behalf Of Singing Sparrow via Talk Sent: Monday, September 14, 2015 1:13 AM To: Robert Ringwald <[email protected]>; Window-Eyes Discussion List <[email protected]> Subject: Re: Why does Window-Eyes just stop talking? really aisquared should really fix these problems, there is no real reason that the problems could not be fixed, it sounds like they just don't want to do this. On 9/13/2015 10:42 PM, Robert Ringwald via Talk wrote: > Veronica Smith asks: > > Unfortunately, WE just goes out to lunch while I am in a word doc as > well. > It truly frustrates me. > > > Dear Veronica, > > It frustrates a whole lot of us Window-Eyes users. And it has > frustrated us for a very long time. > > Some how GW Micro can't seem to correct the problem. At least now we > can easily get the voice back by typing ctrl alt W. > > -Bob Ringwald > > > _______________________________________________ > Any views or opinions presented in this email are solely those of the > author and do not necessarily represent those of Ai Squared. > > For membership options, visit > http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/sunshine%40abe .midco.net. > For subscription options, visit > http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > List archives can be found at > http://lists.window-eyes.com/private.cgi/talk-window-eyes.com > > _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/softwarethatwo rks%40gmail.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
