I am having persistent frustrating trouble upgrading to 9.3. After
finally completing the download and running the installer, I get two
error dialogues: the first says that the installer cannot create a
license; the second says that this copy of Window-eyes cannot be
upgraded. I have since reinstalled 9.2.1, but the errors do not change.
If I attempt to download a fresh copy of the upgrade, I receive the
cryptic error: Áccess denied; contact AI Squared." I assume that I've
attempted to download the upgrade too many times and that my online
records need to be reset from AI Squared's side.
But what about the upgrade's apparent inability to install over my
copy of Window-eyes? The check for update dialogue reports the
correct version, my two remaining SMA counts and the option to
download 9.3. So, the installer is obviously checking and not finding
information about my installation that Window-eyes actually contains.
Bottom line, how can I resolve this and begin enjoying 9.3?
Thanks,
Orlando Enrique Fiol
Ph.D. Candidate in Music Theory
University of Pennsylvania
Professional Pianist/Keyboardist, Percussionist, Arranger, Performer
and Teacher
_______________________________________________
Any views or opinions presented in this email are solely those of the author
and do not necessarily represent those of Ai Squared.
For membership options, visit
http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com.
For subscription options, visit
http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com
List archives can be found at
http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
