I got the same message about not being able to
upgrade my installation of 9.2. I haven't tried
to download again. Something ain't right!
At 05:35 PM 12/16/2015, you wrote:
I am having persistent frustrating trouble
upgrading to 9.3. After finally completing the
download and running the installer, I get two
error dialogues: the first says that the
installer cannot create a license; the second
says that this copy of Window-eyes cannot be
upgraded. I have since reinstalled 9.2.1, but the errors do not change.
If I attempt to download a fresh copy of the
upgrade, I receive the cryptic error: Áccess
denied; contact AI Squared." I assume that I've
attempted to download the upgrade too many times
and that my online records need to be reset from AI Squared's side.
But what about the upgrade's apparent inability
to install over my copy of Window-eyes? The
check for update dialogue reports the correct
version, my two remaining SMA counts and the
option to download 9.3. So, the installer is
obviously checking and not finding information
about my installation that Window-eyes actually
contains. Bottom line, how can I resolve this and begin enjoying 9.3?
Thanks,
Orlando Enrique Fiol
Ph.D. Candidate in Music Theory
University of Pennsylvania
Professional Pianist/Keyboardist, Percussionist,
Arranger, Performer and Teacher
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_______________________________________________
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