So I've fought this for weeks including three calls to HumanWare and one to AI Squared, and I can't fix it.
Here's the environment: Windows 10/64, Window-Eyes 9.3, HumanWare Brailliant BI32 connected via USB. I can't get Window-Eyes to communicate with the display unless I invoke the display's OpenBraille protocol, which is wobbly at best, because it doesn't allow the unit to charge properly, but that's not why I'm writing. The problem is, no matter how I set the horizontal controls, whenever I pan the display, I miss several words in the line. Yes, I do have scrolling options set to enable whole word. Yes, I've tried both display length and specify line length in horizontal scrolling options, all to no satisfaction. Today, I rebuilt my Window-Eyes profile, which accomplished nothing. I've moved the display from a hub and plugged it into the PC directly; no change. I was on hold with HumanWare for nearly an hour, then I got bounced to a recording that said I had to leave a message. Is anyone on this list using these Brailliant displays with win 10 and WE? If so, are you able to pan without word loss? Are you forced to use the OpenBraille protocol? Here's the most amusing part: Today, I installed the HumanWare USB driver from its tools program; it set the display to virtual port Com6. Again, Window-Eyes wouldn't work with it. Not only can I not pan, but the display goes blank when WE originally opens, then returns to the HumanWare menu rather than receiving data from WE. But the most twisted part of this is that NVDA works perfectly with it. I didn't even have to tell NVDA which port to look for. Panning in NVDA is perfect; no words missed. You'll be doing me a tremendous favor by not writing something snarky back to me like, "what's your problem, fool? Why not just use NVDA?" Because I prefer to use Window-Eyes whenever and wherever possible. This is one of those maddening problems where you can't even get any pleasure from having someone remote into the machine, since they can't see the performance of the display. Nolan _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
