I never installed anything from Baum and it works -- how come?

Steve Clower via Talk <[email protected]> wrote:

> Yes, it is. All Brailliant displays are created by Baum and resold by 
> Humanware.
> 
> 
> From: Elizabeth [mailto:[email protected]]
> Sent: Wednesday, January 20, 2016 8:35 AM
> To: Steve Clower <[email protected]>; Window-Eyes Discussion List 
> <[email protected]>
> Subject: Drivers from Baum
> 
> What is the point of "drivers from Baum?" His braille display is not 
> manufactured by Baum.
> 
> At 08:10 AM 1/20/2016, you wrote:
> 
> Hello Nolan,
> 
> Please ensure the following drivers from Baum are installed: 
> http://www.gwmicro.com/special/BrailleSrvWe.exe.
> 
> Once verified, I would then recommend checking that scrolling works as you 
> would expect. If not, which keys on the display are you pressing to pan 
> Braille left and right? According to what Humanware sent us, T2 is mapped to 
> scroll left, and T3 is  set to scroll right. If these assignments are 
> incorrect, you can change them by going to Braille -> Hot Keys in the WE 
> control panel. Feel free to give us a call if you continue to have problems, 
> and we will do what we can.
> 
> Regards,
> Steve
> 
> 
> 
> -----Original Message-----
> From: Talk [ mailto:[email protected]] 
> On Behalf Of Rod Hutton via Talk
> Sent: Tuesday, January 19, 2016 11:04 PM
> To: 'Crabb, Nolan' <[email protected]>; 'Window-Eyes Discussion List' 
> <[email protected]>
> Subject: RE: Can't Even Read the Dots, Let Alone Connect Them (HumanWare)
> 
> Hi Nolan,
> 
> Here's a shot in the dark, but I'd be inclined to unplug all USB devices on
> your system except your keyboard and then reboot.
> After the reboot, plug your braille display into the second available USB
> port.
> Then, run the Setup wizard on the Apps menu in the WE control panel, and
> choose your braille display from the appropriate screen.
> Run all the way to the end of the wizard, and then test your display.
> Only after ensuring your braille display is functioning properly would I
> plug in your USB hub and other USB devices.
> 
> Hth,
> 
> Rod
> 
> -----Original Message-----
> From: Talk
> [ mailto:[email protected]] On Behalf
> Of Crabb, Nolan via Talk
> Sent: January 19, 2016 6:03 PM
> To: Window-Eyes Discussion List ([email protected])
> <[email protected]>
> Subject: Can't Even Read the Dots, Let Alone Connect Them (HumanWare)
> 
> So I've fought this for weeks including three calls to HumanWare and one to
> AI Squared, and I can't fix it.
> 
> Here's the environment:  Windows 10/64, Window-Eyes 9.3, HumanWare
> Brailliant BI32 connected via USB.
> 
> I can't get Window-Eyes to communicate with the display unless I invoke the
> display's  OpenBraille protocol, which is wobbly at best, because it doesn't
> allow the unit to charge properly, but that's not why I'm writing.
> 
> The problem is, no matter how I set the horizontal controls, whenever I pan
> the display, I miss several words in the line. Yes, I do have scrolling
> options set to enable whole word. Yes, I've tried both display length and
> specify line length in horizontal scrolling options, all to no satisfaction.
> 
> Today, I rebuilt my Window-Eyes profile, which accomplished nothing.
> 
> I've moved the display from a hub and plugged it into the PC directly; no
> change. I was on hold with HumanWare for nearly an hour, then I got bounced
> to a recording that said I had to leave a message.
> 
> Is anyone on this list using these Brailliant displays with win 10 and WE?
> If so, are you able to pan without word loss? Are you forced to use the
> OpenBraille protocol?
> 
> Here's the most amusing part: Today, I installed the HumanWare USB driver
> from its tools program; it set the display to virtual port Com6. Again,
> Window-Eyes wouldn't work with it. Not only can I not pan, but the display
> goes blank when WE originally opens, then returns to the HumanWare menu
> rather than receiving data from WE.
> 
> But the most twisted part of this is that NVDA works perfectly with it. I
> didn't even have to tell NVDA which port to look for. Panning in NVDA is
> perfect; no words missed.
> 
> You'll be doing me a tremendous favor by not writing something snarky back
> to me like, "what's your problem, fool? Why not just use NVDA?" Because I
> prefer to use Window-Eyes whenever and wherever possible.
> 
> This is one of those maddening problems where you can't even get any
> pleasure from having someone remote into the machine, since they can't see
> the performance of the display.
> 
> Nolan
> 
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         [email protected]
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