Hello, 

Did GW Micro or Ai Squared charge for the service? 
Thank you. 

Sent from my iPhone

> On Feb 14, 2016, at 2:33 PM, Don H via Talk <[email protected]> 
> wrote:
> 
>    Over many years of using Window Eyes I have sent GW my computers in order 
> to resolve WE issues.  The first time after GW was sure it was a Windows 
> problem not a WE issue they finally asked me to send them my desktop tower.  
> I did just that and after they investigated the problem it was indeed a 
> Window Eyes problem and they sent back my desktop with a modified version of 
> WE that resolved the issue.
> More recent right after the release of Windows 10 I was experiencing a 
> terrible lag issue while using file explorer.  Again Ai Squared suggested I 
> send them my laptop and they kept it for about 5 days investigating the 
> issue.  This time it seemed to be a Windows 10 issue and they could not 
> resolve the issue.  The next major update to Windows 10 resolved the issue.
> I wonder how many other WE users have ever sent in their computers to GW or 
> Ai Squared to resolve issues and whether the issue turned out to be a Window 
> Eyes  or some other problem.
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