looks like remote access could maybe be used instead of paying for the
shipping which can be pretty expensive.
-----Original Message-----
From: Don H via Talk
Sent: Sunday, February 14, 2016 1:33 PM
To: Window-Eyes Discussion List
Subject: WE or Windows issue
Over many years of using Window Eyes I have sent GW my computers in
order to resolve WE issues. The first time after GW was sure it was a
Windows problem not a WE issue they finally asked me to send them my
desktop tower. I did just that and after they investigated the problem
it was indeed a Window Eyes problem and they sent back my desktop with a
modified version of WE that resolved the issue.
More recent right after the release of Windows 10 I was experiencing a
terrible lag issue while using file explorer. Again Ai Squared
suggested I send them my laptop and they kept it for about 5 days
investigating the issue. This time it seemed to be a Windows 10 issue
and they could not resolve the issue. The next major update to Windows
10 resolved the issue.
I wonder how many other WE users have ever sent in their computers to GW
or Ai Squared to resolve issues and whether the issue turned out to be a
Window Eyes or some other problem.
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_______________________________________________
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