Tony, If you need an immediate response from tech support, I would recommend calling during business hours. Also, we would never ignore a customer's support request. Emails can get lost, blocked, etc. So, again, if you have an urgent need, just give us a call. Please note that Ai Squared will be closed on Monday in observance of Presidents Day. Thanks, Marc
Sent with AquaMail for Android http://www.aqua-mail.com On February 14, 2016 12:24:12 PM Tony C via Talk <[email protected]> wrote: > Maybe, they will get this one. > > From: Window-Eyes Support > Sent: Saturday, February 13, 2016 7:18 AM > To: Tony C > Cc: Aaron Smith ; Steve Clower > Subject: RE: WE and windows 10 > > Hi, > > 1. What web browser, what antivirus? > > 2. What web browser and what sites, do you have links as examples? > > 3. Sounds like some invisible window is there. Does this happen every > single time you close an application? > > 4. Try going to apps/diagnostics/refresh accessibility libraries. Also > if you just reload Window-eyes does the functionality return? > > 5. > > > > Window-Eyes Product Support > Ai Squared > 725 Airport North Office Park > Fort Wayne, IN 46825 > (802) 362-3612 > www.aisquared.com > > > > > > From: Tony C [mailto:[email protected]] > Sent: Friday, February 12, 2016 3:16 PM > To: Window-Eyes Support <[email protected]> > Subject: WE and windows 10 > > > > Hi guys, I’m still fighting with the same issues. 1. I’ll be arrowing down > reading a webpage and window eyes just looses focus and quits talking until I > alt tab to bring the page back into focus. > > 2. Window eye starts reading anywhere in the page it decides to. Very seldom > is in at the top. > > 3. When I close the program I have open the desktop is on the screen but > window eyes doesn’t see it untill I hit alt f4 a second time. > > 4. A lot of the times after being on the web for a while, ie: watching Hulu, > etc when I close the program window eyes will not go to the desktop even > thought the desktop is there. windows key M or D makes no differencd. When > this occurs if I hit alt f4 IiI get the usual “what do you want the computer > to do” except when I try to arrow down Window eyes doesn’t read the choices. > In both cases even though window eyes does not read the desktop or the other > choices, they are working, this has been verified by a sighted person. For > example window eyes isn’t reading the desktop but I can hit W for windows > live mail (WE says nothing) but WLM highlites and I can hit enter and WLM > opens. > > Anything I can do to fix this it really gets quite frustrating. > > Tony Childers > _______________________________________________ > Any views or opinions presented in this email are solely those of the author > and do not necessarily represent those of Ai Squared. > > For membership options, visit > http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/msolomon%40aisquared.com. > For subscription options, visit > http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > List archives can be found at > http://lists.window-eyes.com/private.cgi/talk-window-eyes.com _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
