None at the moment. This machine had Norton Antivirus but I removed it since I'm going to switch to AVG. I just haven't gotten around to that. I even tried uninstalling and reinstalling WE and even that didn't fix the problem. About all that did was remove the unique serial number I'd gotten before purchasing an Eloquence license to use with this version of WE.

-----Original Message----- From: Chris Grabowski
Sent: Friday, April 29, 2016 5:43 AM
To: Bryan Peterson ; Window-Eyes Discussion List
Subject: RE: Problem with WE and Word 2010

What antivirus is being used?


Window-Eyes Product Support
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-----Original Message-----
From: Talk [mailto:talk-bounces+cgrabowski=aisquared....@lists.window-eyes.com] On Behalf Of Bryan Peterson via Talk
Sent: Thursday, April 28, 2016 10:36 PM
To: Rod Hutton <rod_hut...@hotmail.com>
Cc: Window-Eyes Discussion List <talk@lists.window-eyes.com>
Subject: Re: Problem with WE and Word 2010

Unfortunately still no. I can't even read a new document I've just written in.

Sent from my iPhone

On Apr 28, 2016, at 6:00 PM, Rod Hutton <rod_hut...@hotmail.com> wrote:

Hi Bryan,

Here is a kb article worth checking out:
http://www.gwmicro.com/Support/Knowledge_Base/?kbnumber=GWKB2048
hth,
Rod

-----Original Message-----
From: Talk [mailto:talk-bounces+rod_hutton=hotmail....@lists.window-eyes.com] On Behalf Of Bryan Peterson via Talk
Sent: April 28, 2016 9:49 AM
To: Chris Grabowski <cgrabow...@aisquared.com>
Cc: Window-Eyes Discussion List <talk@lists.window-eyes.com>
Subject: Re: Problem with WE and Word 2010

Unfortunately that doesn't appear to have fixed the issue.

Sent from my iPhone

On Apr 28, 2016, at 7:16 AM, Chris Grabowski <cgrabow...@aisquared.com> wrote:

From within word, go to file/options/add-ins press alt-g. and make sure window-eyes office helper is checked.



Window-Eyes Product Support
Ai Squared
725 Airport North Office Park
Fort Wayne, IN 46825
(802) 362-3612
www.aisquared.com


-----Original Message-----
From: Talk [mailto:talk-bounces+cgrabowski=aisquared....@lists.window-eyes.com] On Behalf Of Bryan Peterson via Talk
Sent: Wednesday, April 27, 2016 7:22 PM
To: Van Lant, Robin <robin_van_l...@key.com>
Cc: Window-Eyes Discussion List <talk@lists.window-eyes.com>
Subject: Re: Problem with WE and Word 2010

Compatibility mode or something. But it does this with all documents, even when I create a blank one and write test text.

Sent from my iPhone

On Apr 27, 2016, at 4:54 PM, Van Lant, Robin <robin_van_l...@key.com> wrote:

Is this with all documents? Is it saying Protected View? Sorry, I didn't read the first thread on this.




-----Original Message-----
From: Talk [mailto:talk-bounces+robin_van_lant=key....@lists.window-eyes.com] On Behalf Of Bryan Peterson via Talk
Sent: Wednesday, April 27, 2016 12:34 PM
To: talk@lists.window-eyes.com
Subject: Problem with WE and Word 2010

A few days back I wrote about a problem with Word 2010 where WE would not read a document withe arrow keys or even the mouse pointer. I was told to run Diagnostics, repair the Windows 10 display driver and reboot. After doing this twice the problem persists. Needless to say I'm now stumped.

Sent from my iPhone
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