Excuse me, please, but what is all the desperation about?
It is several months now, we have been aware VFO has bought AISquared,
who in turn bought GWMicro a couple of years ago. So, would it not be
simple as natural, to expect them to use their company name, when a
customer calls in. If I changed my name to John, would you then be
comfortable with me answering calls saying:
"Hello, you are speaking to Peter!"?
Of course, if you are calling some department of VFO, it will be VFO and
noone else who is rightfully answering the phone.
All you old-timers want them to still present themselves as GWMicro,
when you call in. But if I was a new customer, or at least relatively
new, calling a long-distance number for the first time - I sure would be
confused if I know the manufacturer of my screen reader to be VFO, and
someone comes on and say:
"GWMicro, how may I help you?"
And since they are all one big company now, it is time for us to realize
that their merging has been more fully completed. Gone are the days,
when a front-desk operator had to be physically located in the same
building as his employer. Who knows, when you call in now aday, the
operator that answers the phone, might be sitting in his living room,
back home in California, Texas, Virginia, or even in New England -
simply just transfering your call to the actual department and personel.
Do you all know, that some companies even have dismissed their
front-desk operator altogether these days? They buy the service from
another company, who has specialized in that kind of services. So,
calling a company, talking to some customer care personel, does no
longer dictate that this person even is employed by the company he is
representing when talking to you. He just sees which number you are
calling, and knows what to answer accordingly.
Nope, I am by no means telling this to be the case here, but just
because the company happens to use their real and updated name when
answering the phone, does tell nothing as to whether they have stopped
supporting their long-time customers.
Let's just finalize this message, with a scenario, and you all make up
your mind. Imagine that GWMicro had never been sould out. They would
have stayed exactly the same company, same staff, same productline. But
for some reason, they decide to rename the company, giving themselves a
more modern and humanlike name. So, they decide: We want to be named
"Bread and butter".
Now, after the renaming process has all been completed with all
authorities and registers, and you pick up your phone and call the
company, what do you expect them to say when answering? Use their old,
no longer valid name - thereby kind of being dishonest? - Or, use their
new and legally registered name? - Would you all have flushed the list
with messages saying things are nearing their underground, just because
of the name change and the accordingly answered phone call?
People, stop desparing, start make sense. If you could come back on the
list and tell us that the phone had been answered by a reliable
representative, who could confirm that the screen reader no longer is in
business - well then wake me up. Till then, I would have expected
nothing else from a company, even view it as clear-cut naturalness, that
the company presents themselves on the phone, with their legal name.
That it happened right now, might be because it was right now all
paper-work has been finished. Or, it might be they just decided it was a
good and clean time to process the change, at the turn of a new year. I
do see nothing in this, that indicates anything but the fact, the new
company name is VFO, and will stay VFO. You don't stop being yourself,
even if you change your surname when getting married, do you? Or, just
because you happen to get a new cellphone, with another number. Where is
the sense-making?
David
On 1/9/2017 9:38 PM, Chris Skarstad via Talk wrote:
> there has been absolutely no official announcement that window-eyes is
> going away. I'm so glad everyone here has all the answers and that
> we've all made up our minds despite no official announcement yet. If
> we did everything your guys way we'd all be in real trouble.
>
>
>
> On 1/9/2017 3:33 PM, Olusegun -- Victory Associates LTD, Inc. via Talk
> wrote:
>> R I P Window-Eyes! Even though we are still together, I must begin
>> preparing for the funeral service for real! No, not trying to scare
>> you,
>> but the handwriting is definitely on the wall and we can all refuse
>> to read
>> it. Sad doom days slowly coming down with a bang, bang!!
>>
>> Sincerely,
>> Olusegun
>> Denver, Colorado
>>
>>
>> ---
>> This email has been checked for viruses by Avast antivirus software.
>> https://www.avast.com/antivirus
>>
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>>
>
> _______________________________________________
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>
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>
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