Got my DVD within a few days.--Matthew Chao
On 2/2/2017 2:23 PM, Vaughan Dodd via Talk wrote:
Hi Don.
Glad that at least one paying customer is getting a level of support that
should be expected.
My experience is frustrating.
I no longer request the DVD, as the last one took more than six weeks to
arrive. I like the option of requesting a personalised downloadable edition of
the full release.
My grumpiness with this is that I recently asked for an extension of the period
before my serialised link expired. I've been given 36 hours from two different
sources. IN other words - two personalised links, each available to me
separately for 36 hours.
I have laid a complaint with the AI Squared sales people.
The Window-Eyes specific technical support has gone. The second link I
received which expired (as did the first one) before I opened the email came
from VFO technical support. The physical address is in St Petersburg. Surely:
it would have made sense to rationalise sales ahead of technical support, and
emails from all over the place direct me to GW Micro.com - what a lovely place
that once was!
Part of my complaint is that the Window-Eyes for Office programme, which is
free to those who use it, get permanent access to the full install, but paying
customers do not.
Don: agree with you that VFO is a funnyt name. Why is it not VFOA, so that AI
Squared is acknowledged.
In polite company: VFO stands for "very frustrating organisation" and in less
genteel gatherings, substitute frustrating for another adjective.
Vaughan.
-----Original Message-----
From: Talk
[mailto:[email protected]] On
Behalf Of Don Smith via Talk
Sent: Thursday, 2 February 2017 5:26 p.m.
To: 'Window-Eyes Discussion List'
Subject: Just in passing
Hi Folks:
First, I think fo is the strangest name for a company that I have ever heard.
However, I called the other day to purchase a cd with win eyes on it and
although, it seemed they were a little muddled at first, but, then put me on to
another person.
They were busy and I left a message re my request thinking would they take care
of it.
Well got a call today and all is ok, the cd is being sent and that is to Canada
Don
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