Matthew, Am I correct in assuming, you happen to be from the North-Americas? Then it is likely you got your hard-copy installation disk quickly. But for oversea users, the lengthy delivery time, has long been an issue. Not sure if the oversea disks will have to be requested from the local dealers, who then will have to wait for some downloadable from VFO, and then burn it to a disk and ship it out. Or, maybe VFO in the USA has to burn and ship the disk to the dealer, who then ships it to you locally. All I know, is that in my case, we have had to order the hard-copy disk from the local dealer, and it sure takes weeks for it to arrive. If I want a downloadable, I have to manually request it from either the dealer or the VFO directly, and even then it takes a few days before I can get the link - which, like Vaughan pointed out, has a rather limited time-scope for downloading.
On 2/2/2017 8:49 PM, Matthew Chao via Talk wrote: > Got my DVD within a few days.--Matthew Chao > > > > > On 2/2/2017 2:23 PM, Vaughan Dodd via Talk wrote: >> Hi Don. >> >> Glad that at least one paying customer is getting a level of support >> that should be expected. >> >> My experience is frustrating. >> >> I no longer request the DVD, as the last one took more than six weeks >> to arrive. I like the option of requesting a personalised >> downloadable edition of the full release. >> >> My grumpiness with this is that I recently asked for an extension of >> the period before my serialised link expired. I've been given 36 >> hours from two different sources. IN other words - two >> personalised links, each available to me separately for 36 hours. >> >> I have laid a complaint with the AI Squared sales people. >> >> The Window-Eyes specific technical support has gone. The second link >> I received which expired (as did the first one) before I opened the >> email came from VFO technical support. The physical address is in St >> Petersburg. Surely: it would have made sense to rationalise sales >> ahead of technical support, and emails from all over the place direct >> me to GW Micro.com - what a lovely place that once was! >> >> Part of my complaint is that the Window-Eyes for Office programme, >> which is free to those who use it, get permanent access to the full >> install, but paying customers do not. >> >> Don: agree with you that VFO is a funnyt name. Why is it not VFOA, >> so that AI Squared is acknowledged. >> >> In polite company: VFO stands for "very frustrating organisation" and >> in less genteel gatherings, substitute frustrating for another >> adjective. >> >> >> Vaughan. >> >> >> >> -----Original Message----- >> From: Talk >> [mailto:talk-bounces+vaughan.dodd001=msd.govt...@lists.window-eyes.com] >> On Behalf Of Don Smith via Talk >> Sent: Thursday, 2 February 2017 5:26 p.m. >> To: 'Window-Eyes Discussion List' >> Subject: Just in passing >> >> Hi Folks: >> >> First, I think fo is the strangest name for a company that I have >> ever heard. >> >> >> However, I called the other day to purchase a cd with win eyes on it >> and although, it seemed they were a little muddled at first, but, >> then put me on to another person. >> >> They were busy and I left a message re my request thinking would they >> take care of it. >> >> Well got a call today and all is ok, the cd is being sent and that is >> to Canada >> >> Don >> >> >> _______________________________________________ >> Any views or opinions presented in this email are solely those of the >> author and do not necessarily represent those of Ai Squared. >> >> For membership options, visit >> http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/vaughan.dodd001%40msd.govt.nz. >> For subscription options, visit >> http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com >> List archives can be found at >> http://lists.window-eyes.com/private.cgi/talk-window-eyes.com >> >> ------------------------------- >> This email and any attachments may contain information that is >> confidential and subject to legal privilege. 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The Ministry of Social >> Development accepts no responsibility for changes made to this >> message or attachments after transmission from the Ministry. >> >> ------------------------------- >> _______________________________________________ >> Any views or opinions presented in this email are solely those of the >> author and do not necessarily represent those of Ai Squared. >> >> For membership options, visit >> http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/mattchao%40verizon.net. >> For subscription options, visit >> http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com >> List archives can be found at >> http://lists.window-eyes.com/private.cgi/talk-window-eyes.com >> > > _______________________________________________ > Any views or opinions presented in this email are solely those of the > author and do not necessarily represent those of Ai Squared. > > For membership options, visit > http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/trailerdavid%40hotmail.com. > For subscription options, visit > http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > List archives can be found at > http://lists.window-eyes.com/private.cgi/talk-window-eyes.com > . > _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. 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