Hi Ramona,
I ran into the same problem you did.  The first message read without a hitch
but that was it.  I couldn't get WE to read the next or subsequent messages.
The rest of the program is, as you say, pretty accessible but it's no good
if you can't read messages.  I gave it up as a bad job in the end and went
to Outlook 2016.
Sorry not to be more helpful.

Cheers,
Sandra.

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