Just a bit of info I ran into when repairing my mother's WE installation
recently, especially if anyone may be running into browser (and possibly some
Microsoft issues as well).
Her WE version is a 32bit software. Don't know if WE later came in 64bit also
at time of order.
Anyway, it installs on her 64bit Windows system with no immediate problems.
However, when I went to replace her Firefox browser, the first issue was the
known problem with Quantum, 57 and above. So tracked down the ESR 56 - still
not reading. Kept going back for older Firefox versions that I knew had worked
in the past. Still no luck. Got to thinking about it, and decided to download
and try an older 32bit version. Voilà!
Kept moving up to newer and newer versions, 32bit only, and all was good. Even
installed Quantum 57, 32bit, but eventually ran into some reading compatibility
issues after all, so down graded back to the latest ESR 56, 32bit version, and
no further issues yet.
The trick/problem comes when you navigate to Mozilla in any startup browser and
have it install via the web interface. Their system automatically detects you
are using a 64bit system, so selects those versions. To get the 32bit versions,
you have to navigate into their legacy directory via browser ftp to then select
the 32bit version you want.
Hope this helps if someone keeps running into this issue, and not sure where
the problem lies.
As an aside, this may have been the issue we ran into concerning her office
installation. The shop had installed the latest OpenOffice, but I could not get
WE to work in it. We had MS Office, so I just reinstalled that and removed
OpenOffice. Since our MS Office is 32bit, no problem, but in hind sight, maybe
32bit OpenOffice will work.
Good weekend to all.
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