On Thu, May 20, 2010 at 9:34 PM, SteveC <[email protected]> wrote: > Why do you take responsibility for postal losses? That seems super bad luck. > You're running a business right not a socialist theocracy. > > Just put a note on the checkout that says > > uninsured postal delivery: £4 > recorded, insured delivery: £10
I can tell you haven't run an online shop yet :-) The insurance and recording is irrelevant to the customer, since it's me who is insured and/or making the claim - so it makes no sense to offer the customer the choice. I have two choices, either to charge considerably more for recorded post, which adds hassle to both me and my customers, or go with the default postage and hope that both the mail company delivers and the customers don't falsely claim non-receipt. I say "hope" but it's actually carefully balanced - the extra cost-per-sale (and subsequent reduction in sales) is weighed against the occasional loss but increased revenue from lower prices. The tipping point depends largely on the margin per sale (the bigger the margin, the less of a problem re-sending becomes), so I handle some products differently to others. Good to know that you are confusing great customer services and careful economics with misplaced religious belief systems! Cheers, Andy _______________________________________________ talk mailing list [email protected] http://lists.openstreetmap.org/listinfo/talk
