On 11/09/2020 15:17, Mike Thompson wrote:

I will thank Ron for the change and try to start a dialog with our DWG about AllTrails asking their users to contact the DWG directly with map errors.

Yes - that'd be great.

The wider issues in addition to their support process are that (1) lots of trails in the USA don't have access mapped (and are missing other detail as well)*, and (2) even when these details are mapped AllTrails' maps and apps simply don't do a very good job of showing what there is in the area (see my previous comment in the thread about that).

We (the DWG) have fed these issues back to AllTrails' support on a number of occasions but we have yet to see meaningful change. Obviously the support people within an organisation can only work within the parameters that are set for them - if they see "complaints about cartography" then it's up to the people responsible for that to fix it, not the support staff, and AllTrails' maps suggest they outsource that to MapBox.

Best Regards,

Andy (from the DWG)

* to pick an entirely random example, see https://www.openstreetmap.org/way/547170922 for the sort of thing I'm talking about.  To be fair, that's a trail 60km from the nearest town so I suspect it isn't going to get that much attention in OSM.


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