On Fri, 19 Nov 2004 10:35:25 +0000, Tony Boom wrote:

> > So I am also not a happy camper on this point
> 
> Then do as I have done and write directly to Gmail Team <[EMAIL PROTECTED]>

Tony, I don't need to back you up. My complaint is already on file
with Google long before you sent yours. I also don't see a need for
petitioning like that. I am sure that a lot of people have complained
on this point, not just a few TB users.

> Read what I said on TBOT and backup what I said adding your own arguments
> as well.

I read it. My arguments are already on file with Gmail. But if you are
still in correspondence with Google on this subject, feel free to use
my arguments as if they are your own. :-)

> > So it is essential that TB support Gmail and do it smoothly.
> 
> I believe it should be the other way round, gmail should support all mail
> clients, not just the rubbish ones.

Google states clearly that an email client will only be supported if
the client supports SMTP authentication. That is the only restriction
that I saw. But the general instructions for configuration did not
tally directly with the TB interface. That makes me wonder whether the
terminology used in our TB interface is standard. TB works with Gmail,
but it requires more savvy than it should to make that happen. This is
all that I was saying here. Think of it as another documentation
complaint.

The reason why I said it is essential that TB support Gmail and do it
smoothly is simply because of the number of TB users who are likely to
have Gmail accounts in the future and who will want to use TB to
access Gmail. It is Ritlabs' choice, of course, but I think the
alternative is to handle an unnecessary and costly support load of
translating the instructions on the Gmail server to each TB user with
Gmail. I expect that TB could even lose some prospective customers -
people who download the shareware, test it out on their Gmail account,
fail to find an easy way to configure TB, and abandon TB for something
that seems to work better. Think of this as a marketing suggestion.

-- 
Avi Yashar
Windows XP Pro SP2 and The Bat! Pro 3.0.2.4

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