Hello Steve,
On Mon, 10 Jan 2000 at 08:30:42 [GMT -0800], you wrote:
SL> When suggestions are made that radically change how the product
SL> works which will cause current customers to leave the install
SL> base, what reaction do you advocate then?
I also disagree with a number of proposed changes to the TB core.
However, if we aggressively shoot down everything that comes down the
pipe, then someone who might actually have a very good suggestion
might not post it.
I'm not asking you to keep your opinion to yourself... I'm asking for
a little more congeniality.
In a perfect world, newbies would read the FAQ as well as search the
message archive, but you've had as much customer support experience as
I've had, and you know that this will never happen. Somebody has got
to give.
We've got a lot of very smart and good people on this list (including
you), newbies will always be, well, newbies. We all had to start
somewhere, and when I was the newbie, I always appreciated those
patient few who worked to explain or help instead of chewing my head
off.
Leif Gregory
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