Hello Leif,
I have to respond to this one. What you've said here epitomizes the
way a support board should really be. I'm not new to computers or
software, my first experience with them was a big hot room with racks
of vacuum tubes glowing and tons of little flashing lights.
Anyway, if some niceties are added to make it a little less cryptic to
new users, there will be more sales, more money for the authors, more
fingers programming, and more ears to listen to the users wants. It
could still be a high powered e-mail package but not be known as the
one that you hear "you'd better know your stuff, those guys will tear
you a new one!"
What the heck maybe even a switch for beginner mode, intermediate,
and expert mode. Go ahead, I have my bulletproof vest on.
This is by far the most powerful Windows e-mail package I've ever seen
but to a new user, it's like a maze to figure out even rudimentary
functions. It's not like you can say, "Look at the context sensitive
help" or "did you read the manual, it's on page 86". As a new user,
you have to ask, is there a help file? The answer I got is "the only
thing I know is....." The thing I've noticed about list groups is that
the same things keep coming up and getting rehashed rather than
having a repository for them as in a UUB type system. You know, you
hear, "Oh, do we have to go over this again?
Just some thoughts.
-----------
Thanks,
John
Monday, January 10, 2000, 2:42:11 PM, you wrote:
LG> Hello Steve,
LG> On Mon, 10 Jan 2000 at 08:30:42 [GMT -0800], you wrote:
SL>> When suggestions are made that radically change how the product
SL>> works which will cause current customers to leave the install
SL>> base, what reaction do you advocate then?
LG> I also disagree with a number of proposed changes to the TB core.
LG> However, if we aggressively shoot down everything that comes down the
LG> pipe, then someone who might actually have a very good suggestion
LG> might not post it.
LG> I'm not asking you to keep your opinion to yourself... I'm asking for
LG> a little more congeniality.
LG> In a perfect world, newbies would read the FAQ as well as search the
LG> message archive, but you've had as much customer support experience as
LG> I've had, and you know that this will never happen. Somebody has got
LG> to give.
LG> We've got a lot of very smart and good people on this list (including
LG> you), newbies will always be, well, newbies. We all had to start
LG> somewhere, and when I was the newbie, I always appreciated those
LG> patient few who worked to explain or help instead of chewing my head
LG> off.
LG> Leif Gregory
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