ON Tuesday, May 7, 2002, 4:20:17 PM, you wrote:

CT> What on earth does the above mean? How are Dell's machines "set up to
CT> generate minimal service requests?" I don't think you know what you're
CT> talking about.

Clive,

I should not have made that remark here, it to of topic and  probably
scares a lot of people using dell machine :-)

Minimal service requests is exactly what it says, make sure owners do
not call the service desk or make service requests and when they do
reduce the time spent to the minimum. Things that they do
- Use special function reduced hardware (because it reduces cost)
- Use a driver because they know that one works, not the latest / fastest.
- Restore tools that reset the whole machine to factory setting (sorry for the missing 
data)
- Use design for assembly technics that unfortunately reduce
repairability / upgrade possibilities

I will stop here before it gets to technical.
How do I know this? I have been in the business for over 20 years now
building, designing and selling computer hardware.

Agian lets stop this here. I am not a member of TBOT sorry.

-- 
Best regards,
 Gerard 

Insert Cookie Here--> This is no time to make new enemies. -- Voltaire, when asked on 
his deathbed to forswear Satan. 


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