On Monday, July 12, 2004, 12:36:47 PM, Roelof Otten <[EMAIL PROTECTED]> wrote:
RO> Hallo Allister, RO> On Mon, 12 Jul 2004 17:34:35 +1200GMT (12-7-2004, 7:34 +0200, where I RO> live), you wrote: RO> AJ> Documentation is part of a product. RO> Though I certainly wouldn't say that TB is the best documented program RO> ever, I certainly can't blame RitLabs too much for the online help. Who can you blame if not RitLabs? This has been hashed many times on the list, and many folks truly believe that the poor help system has only served to hold back TB's market penetration. RO> Let's face it. What do you expect from a help file? It has to mention RO> the features in the program, but it doesn't have to take you by the RO> hand like one of those [EMAIL PROTECTED]@d MS wizards that take you almost to the RO> place where you'd like to be and then leave you in the dark how to RO> get at your final destination. Most people expect a help file that covers all features and is written clearly. Try Help under Options | Network & Administration and tell me that this really covers accounts & groups properly. Where is the detailed information regarding the different editors? Why are things like "Unblock User PIN" in TB when it applies to a different product? RO> I can't remember how many questions I've answered with straight RO> quotations from the help. Most questions I didn't do that were things RO> I wouldn't expect in a help file. Maybe because you have low expectations (like I do) for TB's help? When I have a problem/question with TB, I rarely invoke Help because it is so hard to find info (if indeed it exists.) Now imagine a new user who tries to invoke Help in Options | Preferences (arguably one of the most critical areas where competent Help is necessary.) Tell me that the "The topic does not exist" error message is not particularly egregious and unprofessional... jon -- [EMAIL PROTECTED] ________________________________________________ Current version is 2.11.02 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
