Hey, Jack,
Thursday, September 23, 2004, 2:20:43 PM, you wrote
+++++++
I just received this message from my provider:
To use EarthLink's Authenticated SMTP (ASMTP) server to send email
from your EarthLink email address, you need to make a one-time
change to the settings in your email program. Your settings should
be changed to:
Server address: smtpauth.earthlink.net
Account ID or Username: your EarthLink email address
Password: your EarthLink password
Is there any reason why The Bat! can't handle this?
Does The Bat! support Earthlink's "Authenticated SMTP," whatever
that is?
Earthlink informs me that they don't "support" The Bat! (which
they've been doing for years now), and if I can no longer use The
Bat!, I need to start looking for a new provider...
+++++++
I started a thread a couple of days ago on exactly this problem. I'm
glad it wasn't just me. Just below my signature is what worked for me,
with the whole thread appended FYI.
Please join me on the list in encouraging Ritlabs to contact
Earthlink.
I can also send you screenshots as JPGs; they're about 125 KB each.
You will need to change the account properties in *each* account. You
will also need to look up your complete mail settings at
Earthlink.net. Mine are in my initial thread e-mail, but my Earthlink
domain is Mindspring.
Cheers,
Deborah
SOLUTION
--------
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
From: Deborah Shaw <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
Date: Thursday, September 23, 2004, 2:11:58 PM
Subject: Help! Connection Centre--can't send or receive mail
Paul Cartwright > I had an earthlink account a while back, and TB
worked for me, no problem.
+++++
Right. It worked perfectly until Earthlink changed their mail settings
on 1 September. The problem is that since they don't support TB and
since the logical substitutions of new settings for old didn't work,
they wouldn't help me.
Paul Cartwright > ... did you try using the web interface, did it
work? have you tried using another email program ... to see if you get
the same results?
Tim > If you suspect Earthlink is the problem, why not install
something they do support.
+++++
I tried my backup, Eudora. I don't use Microsoft e-mail clients on
principle. Eudora didn't work because I have 3.0. What Earthlink
didn't, wouldn't, couldn't tell me--because the help desk folks follow a
script and don't, won't, can't think outside the box--is that the new
settings have extra authorization requirements. I knew TB could handle
this and I reviewed the settings with "Rhoda" (not her real name), and
"Max" (ditto), who kept repeating the script:
Sorry, we don't support ... The Bat? Can you spell that please?
No, I don't know what "RFC 2554" means. Sorry, we don't support ...
The Bat? Can you spell that please?
They suggested that I start using Outlook. But I don't use Microsoft
e-mail clients on principle. We had a double circular discussion
going.
After experimenting with the mail settings, I am now able to download
as well as send. This seemed to happen spontaneously; I've no idea
how. Here are the settings that work:
Account Properties
Send mail
SMTP Server smtpauth.earthlink.net
Connection Regular
Port 25
Authentication
_x_ Perform SMTP Authentication (RFC 2554)
___ Use settings of Mail Retrieval
_x_ Use specific settings
(greyed out: Store password on the token)
User [EMAIL PROTECTED]
Password **************
___ Require secure (MD5) authentication
___ Use "POP before SMTP" authentication
Receive mail
Mail Server pop.mindspring.com
User username
Password **************
Connection Regular
Protocol POP3
Port 110
Authentication
_x_ Regular
___ MSN (NTLM)
___ MD5 APOP Challenge/Response (RFC-1734)
___ MD-5 CRAM-HMAC Challenge/Response (RFC-2095)
(token MD-5 CRAM-HMAC Challenge/Response greyed out)
___ Do not store password, prompt on mail retrieval
Hope this is helpful to someone else. Earthlink domain mail settings
(mine is Mindspring) can be looked up on their site.
I still think Ritlabs needs to contact Earthlink et al. and educate
them.
Cheers, and thanks for all the advice.
Deborah
--
[EMAIL PROTECTED]
running The Bat v 2.00.6
WHOLE THREAD
------------
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
From: Deborah Shaw <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
Date: Tuesday, 21 September 2004, 4:01:17 PM
Tue, 21 Sep 2004 16:01:17 -0400 (GMT-04:00)
Subject: Help! Connection Centre--can't send or receive mail
HELP, please. I can't send or receive mail.
I have version 2.00.6l.
I've sent this via the Web and will have to deal with replies there, too, or by phone.
I can't be on the phone and online at the same time, but I would prefer to deal with
this by phone (just because it's faster than Web mail). If you're willing to talk me
through it, please send your phone number privately and a time when I can call you.
I'm in the U.S. (EDT).
Earthlink says they don't support The Bat and won't help me. They say this even though
I tried to download through Eudora and had the same thing happen. (However, it was
Eudora 3.0.5, which doesn't have a "use authentication" setting to tick--and I haven't
tried to send anything through Eudora.) They say this even though they've been my ISP
since 1995, when they ate Mindspring, which ate my original ISP, NandO.net, in 1994.
(Boy, do I miss the speed and simple elegance of Pine, Lynx, and a shell account ...
no bells and whistles, just the info you needed, fast and sleek.)
What's wrong with my mail settings? I don't want to know the theory behind it today. I
just want someone to tell me to go here and tick that, and type this here. I won't
remember the theory now--I'm too stressed out, with my mail box filling up and getting
ready to implode.
Also, is there a way to pause the dispatcher, so it doesn't have to load from scratch?
Is there a way to set the dispatcher to tell you when something has an attached file?
File size is not a reliable indicator. I'm also getting a lot of address
unknown--can't-read-the-header entries in the dispatcher list. Then I look on the Web
and they're perfectly respectable messages.
Getting mail problems
---------------------
My mail has been screwed up ever since Earthlink invoked new authentication settings
at the beginning of the month. I was able to get them working, briefly, about a week
ago, but I'm not sure what I did and they seem to have defaulted to their original
non-working state. How? It's a Mystery. (Or Something Happened when a friend
downloaded troops.mov and Quick Time to view it while I was sleeping. Watch this short
if you like Star Wars and are familiar with the TV show _Cops._) Mail dispatcher
works--I get the list--but when I start the download, it takes forever for the first
message, which is only 677 bytes, and then it bugs out before the end and closes.
Here's the Connection Centre script:
receiving mail messages
connected to POP3 server
authenticated (plain)
1202 messages in the mailbox, 1174 new.
Receiving message 1 of 1174 [682 bytes/ds]
[progress about halfway, takes two to three minutes/ds]
FETCH - Connection to host broken (last commands sent were:
"DELE 1, RETR 2")
The first message downloads, but it stays on the server.
Sending mail problems
---------------------
Zero of however many bytes hangs on the screen for two to three minutes and I get this
message:
An encrypted email connection has been detected.
Please see help for more information on how to
transmit encrypted email.
Then it doesn't go out, and I get this message:
Server reports error. The response is: TLS not available
due to temporary reason.
I looked at the "help" file, tried what I could understand, but it didn't help.
If I go to my Webmail, I can manually delete the first message, then get the second.
However, this takes about ten minutes per message. I have dial-up and the Webmail
repaints the screen three times, and The Bat has to start from scratch with the
dispatcher. I have deleted as many messages as I can on the Web, but I still have more
than a thousand to go.
Earthlink's mail settings are appended.
Cheers,
Deborah Shaw
[EMAIL PROTECTED]
Earthlink's mail settings for Mindspring.com accounts,
from the Web site 10-Sep-2004
--------------------------------------------------
POP Server: pop.mindspring.com
SMTP Server: smtpauth.earthlink.net
SMTP Authentication Username: Your Email Address
SMTP Authentication Password: Your Email Password
For instructions on how to configure SMTP Authentication, click here.
[Note--clicking there gets you settings for Microsoft e-mail clients and
a version of Eudora that I don't have/ds]
... [omitted news server settings/ds]
FTP Server: home.mindspring.com
Personal Web Page Format: http://home.mindspring.com/~mailboxname
IRC Server: irc.mindspring.com
Dynamic. If your software requires DNS server settings, use:
207.69.188.185, 207.69.188.186, and 207.69.188.187
Sign-On Format: [EMAIL PROTECTED]
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
From: Roelof Otten <[EMAIL PROTECTED]>
To: Deborah Shaw <[EMAIL PROTECTED]>
Date: Wed, 22 Sep 2004 02:15:13 +0200 (20:15:13 21-Sep EST)
Subject: Help! Connection Centre--can't send or receive mail
Hallo Deborah,
On Tue, 21 Sep 2004 16:01:17 -0400 (GMT-04:00)GMT (21-9-2004, 22:01
+0200, where I live), you wrote:
DS> HELP, please. I can't send or receive mail.
Oops! That is a problem.
DS> Also, is there a way to pause the dispatcher, so it doesn't
DS> have to load from scratch? Is there a way to set the dispatcher to
I'm not that familiar with the dispatcher as I've never used it.
DS> The first message downloads, but it stays on the server.
Since you're having trouble downloading, you could try to change your
settings to leave mail on server for 60 days (that's long enough to
leave your 30 days old mail in place), that way TB won't try to
download received messages again, you can do that at:
account -> properties -> mail management -> leave messages on server
As soon as you've downloaded everything, you could change your
settings back to 'delete received messages from server'
DS> Sending mail problems
DS> Server reports error. The response is: TLS not available
Account -> Properties -> Transport -> Send mail -> connection: regular
press the authentication button on the same screen
check: Use SMTP authentication
select: use mail retrieval settings
--
Groetjes, Roelof
The Bat! 3.0.0.16
Windows XP 5.1 Build 2600 Service Pack 1
1 pop3 account, server on LAN
Disclaimer: Any opinion stated in this message is not necessarily shared by my budgies
or rabbits.
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
From: Deborah Shaw <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
Date: Tuesday, September 21, 2004, 9:38:00 PM
Tue, 21 Sep 2004 21:38:00 -0400 (EDT)
Subject: Help! Connection Centre--can't send or receive mail
me> HELP, please. I can't send or receive mail ... The first message downloads, but it
stays on the server.
Roelof Otten> ... you could try to change your settings to leave mail on server for 60
days ...
++++++++
That's not practical. I can fill up the 10 MB allowed by my ISP in less than a week.
It got up to 77% capacity today (about 2,600 messages) and I whittled it down to 55%
by deleting some list mail unread and all spam. That took me two hours on the Web, and
I only read a few. My mail is mostly professional, though, and while I can delete some
of it, I am constitutionally unable to delete unread the most verbose culprit, CE-L.
DS> Also, is there a way to pause the dispatcher, so it doesn't have to load from
scratch?
Roelof Otten> I'm not that familiar with the dispatcher as I've never used it.
++++++++
I would REALLY like it if it were easy to process messages in groups of 200 or so. I
often have more than a thousand, especially when I'm on deadline and don't check my
mail for two or three days. One of the things I like about TB is being able to delete
the trash off the server.
DS> Sending mail problems ... Server reports error. The response is: TLS not available
Roelof Otten> Account -> Properties -> Transport -> Send mail -> connection:
regular
press the authentication button on the same screen
check: Use SMTP authentication
select: use mail retrieval settings
++++++++
TB> Server reports error. The response is: incorrect authentication data.
However, on another account, I unticked "use POP before SMTP," and ticked "use SMTP
authentication," "use specific settings" (and put in mail address and password)--and
that worked for a test mail to myself. Or at least it SEEMED to. Still can't download.
Cheers,
Deborah
--
[EMAIL PROTECTED]
using TB 2.00.6
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
From: Nick Dutton <[EMAIL PROTECTED]>
To: Deborah Shaw <[EMAIL PROTECTED]>
Date: Wed, 22 Sep 2004 09:38:39 +0100 (04:38:39 EST)
Subject: Help! Connection Centre--can't send or receive mail
Hello Deborah,
Tuesday, September 21, 2004, 9:01:17 PM, you wrote:
DS> HELP, please. I can't send or receive mail.
DS> Boy, do I miss the speed and simple elegance of Pine, Lynx, and a
DS> shell account ... no bells and whistles, just the info you needed,
DS> fast and sleek.)
Have you tried telnet? It's always my first step when having
problems like this.
POP:
telnet pop.mindspring.com 110
user [EMAIL PROTECTED]
pass <password>
stat //gives your message count etc.
list //lists all message # and size
retr # //download message #
dele # //delet message #
rset //reset all the things that you've done
SMTP:
telnet smtpauth.earthlink.net 25
...and then you'll have to google I'm afraid!
--
Nick
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
From: Roelof Otten <[EMAIL PROTECTED]>
To: Deborah Shaw <[EMAIL PROTECTED]>
Date: Wednesday, September 22, 2004, 5:15:07 AM
Wed, 22 Sep 2004 11:15:07 +0200
Subject: Help! Connection Centre--can't send or receive mail
Hallo Deborah,
Roelof Otten>> ... you could try to change your settings to leave mail on server for
60 days ...
DS> That's not practical. I can fill up the 10 MB allowed by my ISP in less than a
week.
It wasn't meant as a permanent solution, but as temporary one, because
leaving mail on server keeps TB from downloading the same message
again when the download is aborted.
I didn't mention it in my previous message, but did you check whether
you've got a lot of bat*.tmp files in your temp directory? If so
delete them. They're generally caused by this kind of problems, but
they tend to worsen them too.
You've said that it's the second message that won't download. Is that
always the same message? (Since you've deleted quite a bit manually.)
What you could try too, is to disable both your virus scanner and
firewall (I presume that you're running a variety of both), just to
check whether one of them is causing problems with your download.
Finally you could try whether somebody else can download your mail for
you and put it in a .zip or .rar archive available for download. So
your mailbox will be empty since all possible obstructive mails will
be deleted. And you could try with a fresh box. Keep in mind that this
means that that other person will have access to your mail until you
change your password (if you can), so a certain amount of trust has to
be present.
DS> However, on another account, I unticked "use POP before SMTP," and ticked "use
SMTP authentication," "use specific settings" (and put in mail address and
password)--and that worked for a test mail to myself. Or at least it SEEMED to. Still
can't download.
One down, one to go.
DS> --
BTW, your signature delimiter is lacking its trailing space. I do
realize that you're using webmail (in spite of what you're stating
below), so you might not have sufficient control over what's being
sent, but nevertheless it's broken.
DS> [EMAIL PROTECTED]
DS> using TB 2.00.6
--
Groetjes, Roelof
The Bat! 3.0.0.16
Windows XP 5.1 Build 2600 Service Pack 1
1 pop3 account, server on LAN
Disclaimer: Any opinion stated in this message is not necessarily shared by my budgies
or rabbits.
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
From: Julian Beach (Lists) <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
Date: Wednesday, September 22, 2004, 5:45:32 AM
Wed, 22 Sep 2004 10:45:32 +0100
Subject: Help! Connection Centre--can't send or receive mail
On Wednesday, September 22, 2004, 9:38:39 AM, Nick Dutton wrote:
> Have you tried telnet? It's always my first step when having problems like this.
Or you could try something like Popcorn, which is a small email client
which works with mail on the server - a bit like an advanced Message
Despatcher.
There used to be a freeware version which unlimited accounts (which I
might be able to find and send you). It now costs USD20 and the
freeware version is limited to one account. Still useful for
emergencies, however.
http://www.ultrafunk.com/products/popcorn/
--
Julian
Using The Bat! v3.0 on Windows XP 5.1 Build 2600 Service Pack 2
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
From: Thomas Fernandez <[EMAIL PROTECTED]>
To: Roelof Otten on TBUDL <[EMAIL PROTECTED]>
Date: Wednesday, September 22, 2004, 3:05:22 PM
Thu, 23 Sep 2004 02:05:22 +0700
Subject: Help! Connection Centre--can't send or receive mail
Hello Roelof,
On Wed, 22 Sep 2004 11:15:07 +0200 GMT (22/09/2004, 16:15 +0700 GMT),
Roelof Otten wrote:
RO> Roelof Otten>> ... you could try to change your
RO> Roelof Otten>> settings to leave mail on server for 60 days ...
DS>> That's not practical. I can fill up the 10 MB allowed by my
DS>> ISP in less than a week.
RO> It wasn't meant as a permanent solution, but as temporary one, because
RO> leaving mail on server keeps TB from downloading the same message
RO> again when the download is aborted.
You are referring to a bug that was fixed a long time ago. TB will not
download the same message again, even if you do not leave messages on
server. However, the message will not be deleted on the server unless
the download is finished with the QUIT command, but that's technical.
Referring to Deborah's other question: No, it is not possible to pause
the despatcher.
--
Cheers,
Thomas.
Junk is something you've kept for years and throw away three weeks
before you need it.
Message reply created with The Bat! 2.12.02
under Chinese Windows 98 4.10 Build 2222 A
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
From: Deborah Shaw <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
Date: Wednesday, September 22, 2004, 4:19:31 PM
Wed, 22 Sep 2004 16:19:31 -0400
Subject: Help! Connection Centre--can't send or receive mail
Nick Dutton > Have you tried telnet?
Julian Beach > Or you could try something like Popcorn ...
http://www.ultrafunk.com/products/popcorn/
+++++
Those are both excellent suggestions. Thank you for them.
Roelof Otten > ... you could try to change your settings to leave mail
on server for 60 days ...
me > That's not practical. I can fill up the 10 MB allowed by my ISP
in less than a week.
Roelof Otten > It wasn't meant as a permanent solution ... leaving
mail on server keeps TB from downloading the same message again when
the download is aborted.
+++++
Ah, I see. For the duration of the attempt. Ta.
Roelof Otten > ... did you check whether you've got a lot of bat*.tmp
files in your temp directory? If so delete them.
+++++
Nary a one.
Roelof Otten > You've said that it's the second message that won't
download. Is that always the same message?
+++++
No, it changes after I delete the first message manually.
Roelof Otten > ... you could try ... to disable both your virus
scanner and firewall ...
+++++
Last resort. I'm not willing to do that yet. I suspect Earthlink is
the culprit, but they deny it. Since they don't support TB (in fact,
have never heard of it), it's easy for them to deny. I think they
*should* support it. Ritlabs should contact them (and all other big
ISPs), give them a complimentary copy, and educate them. They support
Eudora, after all.
Roelof Otten > ...somebody else can download your mail for you ...
+++++
Penultimate resort. Or maybe not. I have a laptop, a wireless modem,
and a friend who has DSL and a wireless router. Hmmm.
At least I can send now.
--
Deborah
[EMAIL PROTECTED]
version 2.00.6
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
From: Paul Cartwright <[EMAIL PROTECTED]>
To: Deborah Shaw <[EMAIL PROTECTED]>
Date: Wednesday, September 22, 2004, 4:51:39 PM
Subject: Help! Connection Centre--can't send or receive mail
Hello Deborah,
Wednesday, September 22, 2004, 4:19:31 PM, you wrote:
DS> Last resort. I'm not willing to do that yet. I suspect Earthlink is the culprit,
but they deny it. Since they don't support TB--in fact, have never heard of it, it's
easy for them to deny. I think they *should* support it. Ritlabs should contact them
(and all other big ISPs), give them a complimentary copy, and educate them. They
support Eudora, after all.
I had an earthlink account a while back, and TB worked for me, no problem. sorry, I
haven't been following the thread, did you try using the web interface, did it work?
have you tried using another email program, mozilla for instance, to see if you get
the same results?
--
Best regards,
Paul
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
From: Deborah Shaw <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
Date: Thursday, September 23, 2004, 2:11:58 PM
Subject: Help! Connection Centre--can't send or receive mail
Paul Cartwright > I had an earthlink account a while back, and TB
worked for me, no problem.
+++++
Right. It worked perfectly until Earthlink changed their mail settings
on 1 September. The problem is that since they don't support TB and
since the logical substitutions of new settings for old didn't work,
they wouldn't help me.
Paul Cartwright > ... did you try using the web interface, did it
work? have you tried using another email program ... to see if you get
the same results?
Tim > If you suspect Earthlink is the problem, why not install
something they do support.
+++++
I tried my backup, Eudora. I don't use Microsoft e-mail clients on
principle. Eudora didn't work because I have 3.0. What Earthlink
didn't, wouldn't, couldn't tell me--because the help desk folks follow a
script and don't, won't, can't think outside the box--is that the new
settings have extra authorization requirements. I knew TB could handle
this and I reviewed the settings with "Rhoda" (not her real name), and
"Max" (ditto), who kept repeating the script:
Sorry, we don't support ... The Bat? Can you spell that please?
No, I don't know what "RFC 2554" means. Sorry, we don't support ...
The Bat? Can you spell that please?
They suggested that I start using Outlook. But I don't use Microsoft
e-mail clients on principle. We had a double circular discussion
going.
After experimenting with the mail settings, I am now able to download
as well as send. This seemed to happen spontaneously; I've no idea
how. Here are the settings that work:
Account Properties
Send mail
SMTP Server smtpauth.earthlink.net
Connection Regular
Port 25
Authentication
_x_ Perform SMTP Authentication (RFC 2554)
___ Use settings of Mail Retrieval
_x_ Use specific settings
(greyed out: Store password on the token)
User [EMAIL PROTECTED]
Password **************
___ Require secure (MD5) authentication
___ Use "POP before SMTP" authentication
Receive mail
Mail Server pop.mindspring.com
User username
Password **************
Connection Regular
Protocol POP3
Port 110
Authentication
_x_ Regular
___ MSN (NTLM)
___ MD5 APOP Challenge/Response (RFC-1734)
___ MD-5 CRAM-HMAC Challenge/Response (RFC-2095)
(token MD-5 CRAM-HMAC Challenge/Response greyed out)
___ Do not store password, prompt on mail retrieval
Hope this is helpful to someone else. Earthlink domain mail settings
(mine is Mindspring) can be looked up on their site.
I still think Ritlabs needs to contact Earthlink et al. and educate
them.
Cheers, and thanks for all the advice.
Deborah
--
[EMAIL PROTECTED]
running The Bat v 2.00.6
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
________________________________________________
Current version is 3.00.00 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html
