Alexander S. Kunz writes: > The average techsupp person has checklists to annoy callers who know whats > going on... :)
The vast majority of callers to tech support don't know what they are doing, and there's no way to tell which callers _do_ know what they are doing. Not going through the checklist is an excellent way to waste huge amounts of time chasing after details when the solution to the problem is staring one right in the face. It works for NASA; it will work for everyone else. -- Anthony __________________________________________________ Using The Bat! v3.0.1.33 on Windows XP 5.1 Build 2600 ________________________________________________ Current version is 3.0.1.33 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
