Hi, In 5 days and and some few hours, my purchased, paid-for, and registered version of The Bat! will cease to function, denying me access to TB! and to years worth of archived business and personal messages.
As I stated before here: "I wrote to the list about a month ago when I had installed my old copy TB -- version 1.48d (the Christmas edition)-- onto my new machine and could not access my accounts with their several thousands of archived business and personal emails. Marck, Thomas, Diego, and Andrew graciously helped me, and I was able to resolve the problem. "Now I face a new difficulty: What TB thinks was my 30 Day Trial Period for the new installation ended and I am now into what it things is my 10 Day Extension, after which I am informed I will no longer be able to use TB. "Now, I have been able to find my original letter of confirmation of purchase from RitLabs, I have found The Bat! Key I was sent. I have found The Bat! Checksum I was sent. I have the serial number of my purchased program -- but what I *don't* have and can't find my is Key Password from those years ago, and without that TB will not allow me to execute this 'new registration.' " (My old drive from my old machine is not bootable, and I cannot figure out how to get my Password Key from it.) So I went to Ritlabs' website to pay whatever money was necessary to get a copy of my Key Password. But I can't get support there unless I register -- or, if registered, give them my email so the can mail me a new support password, so I can then ask them a copy of my Key Password. Lo and behold there, compounding in the best Kafka-esque fashion, Ritlabs informs me it doesn't recognize my email address Here, for all interested parties (and I hope there are some) is a copy of the original registration confirmation Ritlabs sent to my at the email address I entered (and was told wasn't recognized) at the Ritlabs website (Jerrold Mundis <[EMAIL PROTECTED]>). I have XX-ed out some of the serial numbers: -------------------------- -----BEGIN PGP SIGNED MESSAGE----- Dear Jerrold Mundis, Congratulations, you are now the owner of The Bat! S/N 4DXXX20XX / Personal. Thank you for purchasing the software. Your credit card was charged by CIFNet, Inc., and you will see CIFNET on your credit card statement. To finish the registration, click on "Help|Enter Registration Code" and use the following information: =================================================================== The Bat! Key: 9NH3CG-3EASCFXK-ARVRGPCU-NB6M89KA-24HLF79D-3P3AESH6-XXXXXXXX-XXXXXX Key Checksum: VKJJK8.F9V8T5KT.MZRP3DRU.K4YD27TP.XXXXXXXX.XXXXXX =================================================================== Please keep the password remembered (it was entered by you in the registration form). Thanks again for supporting The Bat! Development! The Bat! Team RIT Research Labs (http://www.ritlabs.com/) Wed, 23 Aug 2000 04:38:26 GMT PGP Key is at https://support.ritlabs.com/pgpkeys/office.txt -----BEGIN PGP SIGNATURE----- iQCVAwUAOaNVQh6rr8DTUkl7AQHYYwP/YiDzuAy34ItBBWhiz6o+YGhz60TMt38e PmEMesvZS6Xy+mb3joiuc/mAQqQ5R/3WkTLnQ6lPRHZ/qtnXehZnFwiCDOASx4Td UtTKs29gU5XMMBSicUGO1JNYoYXptRP0aaWlNDZ39QdgosW4QWQJcVsAZf/mbnbx LKvxhXXqpKo= =QA1x -----END PGP SIGNATURE----- So I think we can all agree that I did indeed purchase and register this program -- at least Ritlabs, at one time, believed that I did TB! is superb program. If it had any kind of even modestly reasonable customer support or even minimal care, it could probably sweep the field. But, alas, that seems hopeless. But whatever the case, for now, I would simply settle for being able to use my efficient program as I have for the last several years, quietly and in peace. (As stated before, I'd be happy to upgrade to the most recent version, and happily pay for that, but I have been warned that the folder structure is different, and I might run into problems trying to get everyting (my old folders and sorting rules) operational in the new version. Will one of the moderators -- or anyone with any kind of connection at all with Ritlabs -- please tell me how I can get my Password Key, or in any other way resolve the problem? I would be deeply grateful. Thank you. -- Be well, Jerry mailto:[EMAIL PROTECTED] ________________________________________________ Current version is 3.0.1.33 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
