Anne Robotti wrote:

I've masked some text that I can't delete, but I've found that it's
still searchable - and the search results give full context, which in
some cases includes an account number (also masked.) The docs are only 3
pages long, there's really no need for users to search them.

*******************

Rule #1 of Tech Writing:  if it does not need to be written down, don't.  If
the reader does not need to know, don't include it.

Only three pages?  Keep a master and retype the document for a "public
consumption" copy.  It sounds like you have two different applications for
similar information.

Dori Green
Technical Writer, QMS Project
Associated Brands, Inc.
Medina, NY Facility



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