That MIGHT work just fine, depending on how much politics plays a part in how your company/department functions. I worked in the web department for a company where we were flooded with requests. We instituted a priority list for that very reason. We logically reasoned it out and made it happen.
Problem is, department heads would come over to make sure their department's project was first. When we told them they were not, they promptly went to see the CIO. Most department heads were quite friendly with him. Then we'd get a phone call, telling us to drop everything and work on the CIO's buddy's project. We explained the inequities of this system, compared to first-come-first-served. His response? That's our problem, not his. Craig ------------------------------ Message: 2 Date: Thu, 25 Jan 2007 06:47:06 -0800 From: "James Barrow" <[EMAIL PROTECTED]> Subject: [TCP] Documentation Request Metrics To: <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="us-ascii" Morning all, I'm developing a Documentation Request system at my new job, since I am supporting several departments that will say that they're project takes priority. I've written the policy and procedure, but I need something objective to measure a request's priority. My idea was something along these lines: Go Live Date 1 week = 5 points 4 weeks = 3 points Test Environment set up = 1 point Not set up = -1 point You get the idea. This way I can show the requester and my boss how a request was weighted, and thus placed in the Documentation Request Queue. A member from TOL (the other list) remembered that JoAnn T. Hackos created something like this in her book Managing Your Documentation Projects. I'm fairly certain that I own this book, but it's still packed away with my other books (think final scene in Raiders of the Lost Ark): <http://www.amazon.com/Managing-Documentation-Projects-JoAnn-Hackos/dp/0 4715 90991> I'm just looking for that metric. That table that I can configure as a filter to prioritize documentation projects. If anyone has this at their fingertips, I'd appreciate taking a look at it. Thanks, Jim ______________________________________________ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. DITA West 2007--Use a discount code of "TECHCOMMPROS" to get a discount rate of $200 off the $900 registration price. http://www.travelthepath.com/conf/dita2007.shtml _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
