Hi Sean, The problem is, it isn't a bad idea in *every* case -- just in 99% of them. Your programmer is right *only* if nearly all of your users get help the same way.
For most apps, users prefer a variety of methods: * Context-sensitive (popup, tooltip, right-click) * Full topic explanations for each important screen * A TOC based on app logic, structure, workflow, etc. * An index (tough to build but usually worth it) * Simple or Boolean searches It's a business decision based on company resources and user needs. I don't think there's a one-size-fits-all proof. Will your boss accept the argument above? Thanks, Dan > -----Original Message----- > From: Brierley, Sean > Sent: Friday, March 09, 2007 12:20 PM > To: TCP List > Subject: [TCP] samples of online help formats ... > > We have an omni-everything programmer who wants to > document the product using tooltips and only > tooltips. Can anyone point me to third-party > document that explains why this is a bad idea?... > This message contains confidential information intended only for the use of the addressee(s). If you are not the addressee, or the person responsible for delivering it to the addressee, you are hereby notified that reading, disseminating, distributing, copying, electronic storing or the taking of any action in reliance on the contents of this message is strictly prohibited. If you have received this message by mistake, please notify us, by replying to the sender, and delete the original message immediately thereafter. Thank you. ______________________________________________ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. DOCUMENTATION & TRAINING WEST 07: THE USER EXPERIENCE April 18-21, 2007 ~ Vancouver BC ~ Marriott Pinnacle ~ free city tour 40+ sessions * free workshops * free iPod offer * www.doctrain.com _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
