In our area, we have to dial 1-xxx-xxx-xxxx for every call, even local. When that started, our accidental 911 calls went through the roof. Our problem was a bit simpler. People got in to the habit of dialing 91 because they had to for every call. So they would pick up the phone, dial 91, then look at the phone number they were going to call and dial the 1 again. I made the change to dial 8 instead of 9, but I was "told" to change it back. So to get around the problem, I changed the dialplan to insert the 1-630 in to a dialed number if it was only 7 digits to allow the staff to go back to the way it used to be and our 911 calls have dropped off. Here, after 3 or 4 false calls in a month, they charge us $50. If you do switch from 9 to another number, be sure you don't mess up 911. I can't tell you how many districts I have been to where every phone had a sticker on it that said "For emergency, dial 8911" or something like that.
>>> "Steele, Thomas C" <[email protected]> 8/13/2010 7:24 AM >>> At the advice of our area emergency services board, we changed to dial out code from the industry standard "9" to "8" because according to them that caused a lot of accidental 911 calls. For the 10+ years we had the old phone system we had - maybe - 2 or 3 accidental 911 calls total. Right after changing we had close to a dozen and still get about a half dozen a year. We finally figured out the cause... People woul start dialing "9" since that is typical for an outside line, then dial "1" to start the public number dialing sequence ( ie 1-800-xxx-xxxx) but realize they made a mistake so hang up and immediately pick up the receiver again which appeared as a single pulse - the equivalant of dialing a "1" from a rotary phone - thus completing the 911 dialing sequence. To make matters worse there is always about a 5 second delay before the dispatch center phone starts ringing so people would hang up right away because they didn't hear a dialtone thus resulting in a hangup si tuation and no clue that a 911 call was made. In the mean time our area has the policy that every 911 hang up has to be investigated so the police show up. Sometimes you get exactly the opposite of what you are going for! On another note, I would have serious concerns about the setup guy that stayed DID numbers rarely match up to extensions. In a small system using POTS lines that may be the case but in a larger system using PRIs and a pool of contiguous DID numbers that is a bit more unusual. You can usually request a block that corresponds with available ext ranges in your system. Most systems I have seen like that are desinged to allow for a logical mapping of at least three of the digits. -ts Sent from my iPod On Aug 12, 2010, at 6:45 PM, "Dan Ragen" <[email protected]<mailto:[email protected]>> wrote: Last August set up an Avaya 500 system for the whole District 123 extension and DID for each extension. The DID's and the extension do not match (not a big deal). We also set up an internal emergency number within the district that rings all admin, me the maintenance Super (He is an EMT). This will get people on the move rather than call Fire guys or Cops, etc. The one thing we had trouble with was calling out. Within 2 weeks a few of out brighter teacher had called 911 by mistake. We set up 9 to start an out side call. So when they hit 9 then 1 for a long distance call they some time did 911. We change to outside line to a 7. The only hassle is when we have some classroom changes and the janitors want to move the phone. Had to break them of that. Using static IP's the phones also. Each extension is 4 digits and the extension matches the room number, for example extension 2141 in my number in the HS where my office and server room is located. JH is 4### and elementary school is 3###. It took two days of planning an one day to set the whole thing up and working. The smoothing things out took about a month but it has worked very well since the middle of September 09. On Thu, Aug 12, 2010 at 12:27 PM, Michael Bendorf <<mailto:[email protected]>[email protected]<mailto:[email protected]>> wrote: NBX I currently have three buildings: District Office, Jr./Sr. High and Elem Each building has a different initial digit of the internal extensions: 1xxx == District office 2xxx == Jr./Sr. High 3xxx == Elem I like the idea of matching DID's and Internals, but hadn't though about that when setting up things on the analogue POTS lines. The guy that set up the system says that usually the DIDs and Ext.s don't match at all and people just deal with it. I have a block of contiguous DIDs that would allow me to have them match, but I don't yet appreciate the effort it would take to reassign internal ext.s --Michael T. Bendorf-- Technology Administrator A-C Central C.U.S.D. #262 217.476.3312 ext. 2019 Cellular: 217.306.6824 "I'm trying to teach myself to ask the same questions that you do during your lectures so that I do not need you any more." A good teacher is like a candle - it consumes itself to light the way for others. "The computer revolution hasn't started yet. Don't be misled by the enormous flow of money into bad defacto standards for unsophisticated buyers using poor adaptations of incomplete ideas." - Alan Kay On Thu, Aug 12, 2010 at 12:04 PM, Ben Story <<mailto:[email protected]>[email protected]<mailto:[email protected]>> wrote: Can you match up the last three digits? So 2019 gets 476-6019 On Thu, Aug 12, 2010 at 11:59 AM, Bob Schmidt <<mailto:[email protected]>[email protected]<mailto:[email protected]>> wrote: is the 3com an NBX or VCX? I installed NBX systems for 5 years and still use one at one of my districts. ________________________________ From: <mailto:[email protected]> [email protected]<mailto:[email protected]> [mailto:<mailto:[email protected]>[email protected]<mailto:[email protected]>] On Behalf Of Michael Bendorf Sent: Thursday, August 12, 2010 11:08 AM To: Tech-Geeks Mailing List Subject: [tech-geeks] internal extensions and DID #s I am close to finishing a PRI/DID install. We have had a 3Com VoIP system for a few months working with analogue lines. I am getting this moved over to a PRI very soon. I am worrying about my users getting confused by having different internal extensions from their DID #s. That is, my internal extension is x2019. Lets say I then assign the DID # 476-6023 to my phone. People have to remember that my internal extension is completely different from my outside DID #. How have other organizations handled this? --Michael T. Bendorf-- Technology Administrator A-C Central C.U.S.D. #262 217.476.3312 ext. 2019 Cellular: 217.306.6824 "I'm trying to teach myself to ask the same questions that you do during your lectures so that I do not need you any more." A good teacher is like a candle - it consumes itself to light the way for others. "The computer revolution hasn't started yet. Don't be misled by the enormous flow of money into bad defacto standards for unsophisticated buyers using poor adaptations of incomplete ideas." - Alan Kay This email communication and its attachments, if any, may contain CONFIDENTIAL INFORMATION WHICH MAY ALSO BE LEGALLY PRIVILEGED and is intended only for the use of the recipient(s) identified above. 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