Hope this helps, I have only had experience with Cisco's Call Manager(concepts are all the same), but, when we've done setups like this, we normally recommend changing the dial plan inside to match the DID's you're going to get on your PRI. This does make your dial plans a lot easier to deal with and trouble shoot. You could build some translation patterns that match the old extensions, that way folks inside the district could still dial the old extensions, they would just ring to the new 'DID' extensions, of course, if I'm reading this correctly, you've only had it for a few weeks, if that's the case, I would match the DIDs and the internal extensions either exactly the same, or extremely close, now would be the time to do it.
Sincerely, Brandon Harbison Solutions Architect Genesis Adaptive, INC. Main Line (309) 807-4909 Toll Free 866-829-8228 Direct Line (309) 807-5808 Fax 888-477-7374 Support Options: Support Line 888-392-4427 [email protected] -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Bob Schmidt Sent: Thursday, August 12, 2010 1:22 PM To: 'Tech-Geeks Mailing List' Subject: Re: [tech-geeks] internal extensions and DID #s Is it a single NBX system, or multiple boxes tied together with Virtual Tie Lines/H323 Connections? How many extensions/DIDs are we talking about between the buildings? The way I look at it is if you change everyone's internal extension to match their DID, there will be confusion at the beginning and a bunch of extra work, but in the end it will all be easy and simple. By having a different extension and DID, it will always be confusing, and a lot more dialplan editing when you do your moves, adds, and changes. When you have the DIDs match or closely match the extension (ext1023 = did6023) you have only a few lines of dialplan code to handle all of the DID translations and when you provision a new phone, you don't ever have to edit the dialplan. You just plug it in, edit the user info/extension and the DID just works immediately. The way I imagine it now, you have a separate PreTranslatorOperation for every DID extension for inbound and outbound calls (e911?). That kind of takes away the purpose of having a simple VoIP system if the moves, adds, and changes are time consuming. Of course this is much easier when the PRI is installed with the phone system. My entire DID range is handled by the following two lines. PreTranslatorEntry Create 2 1 49 PreTranslatorOperation Create 1 1 1 stripLead 3 ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Michael Bendorf Sent: Thursday, August 12, 2010 12:41 PM To: Tech-Geeks Mailing List Subject: Re: [tech-geeks] internal extensions and DID #s The three buildings are all linked and four-digit dialing works between them all. I might be making a bigger deal then necessary, but I get to train the teachers about the phine system in eight days and I still do not have this worked out yet. --Michael T. Bendorf-- Technology Administrator A-C Central C.U.S.D. #262 217.476.3312 ext. 2019 Cellular: 217.306.6824 "I'm trying to teach myself to ask the same questions that you do during your lectures so that I do not need you any more." A good teacher is like a candle - it consumes itself to light the way for others. "The computer revolution hasn't started yet. Don't be misled by the enormous flow of money into bad defacto standards for unsophisticated buyers using poor adaptations of incomplete ideas." - Alan Kay On Thu, Aug 12, 2010 at 12:38 PM, Daniel Zobel <[email protected]> wrote: Are all three buildings linked so internal numbers all work? I set my did number but only tell outside people that number. We have a 3 com NBC system with a pri line. None of our numbers matched what we have internally. Sent from my iPhone On Aug 12, 2010, at 12:27 PM, Michael Bendorf <[email protected]> wrote: NBX I currently have three buildings: District Office, Jr./Sr. High and Elem Each building has a different initial digit of the internal extensions: 1xxx == District office 2xxx == Jr./Sr. High 3xxx == Elem I like the idea of matching DID's and Internals, but hadn't though about that when setting up things on the analogue POTS lines. The guy that set up the system says that usually the DIDs and Ext.s don't match at all and people just deal with it. I have a block of contiguous DIDs that would allow me to have them match, but I don't yet appreciate the effort it would take to reassign internal ext.s --Michael T. Bendorf-- Technology Administrator A-C Central C.U.S.D. #262 217.476.3312 ext. 2019 Cellular: 217.306.6824 "I'm trying to teach myself to ask the same questions that you do during your lectures so that I do not need you any more." A good teacher is like a candle - it consumes itself to light the way for others. "The computer revolution hasn't started yet. Don't be misled by the enormous flow of money into bad defacto standards for unsophisticated buyers using poor adaptations of incomplete ideas." - Alan Kay On Thu, Aug 12, 2010 at 12:04 PM, Ben Story < <mailto:[email protected]> [email protected]> wrote: Can you match up the last three digits? So 2019 gets 476-6019 On Thu, Aug 12, 2010 at 11:59 AM, Bob Schmidt < <mailto:[email protected]> [email protected]> wrote: is the 3com an NBX or VCX? I installed NBX systems for 5 years and still use one at one of my districts. ________________________________ From: <mailto:[email protected]> [email protected] [mailto: <mailto:[email protected]> [email protected]] On Behalf Of Michael Bendorf Sent: Thursday, August 12, 2010 11:08 AM To: Tech-Geeks Mailing List Subject: [tech-geeks] internal extensions and DID #s I am close to finishing a PRI/DID install. We have had a 3Com VoIP system for a few months working with analogue lines. I am getting this moved over to a PRI very soon. I am worrying about my users getting confused by having different internal extensions from their DID #s. That is, my internal extension is x2019. Lets say I then assign the DID # 476-6023 to my phone. People have to remember that my internal extension is completely different from my outside DID #. How have other organizations handled this? --Michael T. Bendorf-- Technology Administrator A-C Central C.U.S.D. #262 217.476.3312 ext. 2019 Cellular: 217.306.6824 "I'm trying to teach myself to ask the same questions that you do during your lectures so that I do not need you any more." A good teacher is like a candle - it consumes itself to light the way for others. "The computer revolution hasn't started yet. Don't be misled by the enormous flow of money into bad defacto standards for unsophisticated buyers using poor adaptations of incomplete ideas." - Alan Kay This email communication and its attachments, if any, may contain CONFIDENTIAL INFORMATION WHICH MAY ALSO BE LEGALLY PRIVILEGED and is intended only for the use of the recipient(s) identified above. The unauthorized review, use, dissemination, distribution, downloading, or copying of this communication or any of its attachments is strictly prohibited. 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