You left out "make my breakfast each morning" ;) It looks like you are needing two systems, a help desk app, and a monitoring app (maybe more than one, depending on the level of detail you need.) The company ManageEngine makes monitoring software as well as help desk, and I believe they integrate together. Please see http://www.manageengine.com/ for more details. (caveat: I do not use this software, just know about it; I have no affiliation with the company either.) Best, Will From: [email protected] [mailto:[email protected]] On Behalf Of Debapriya Biswas Sent: Thursday, July 05, 2012 1:44 AM To: LOPSA Tech Subject: [lopsa-tech] Need help on setting up NMS Hello Friends,
I need some help on setting up a suitable NMS software which can generate following reports- IT HelpDesk- Logging user calls and giving them a trouble ticket number assigning severity level to each call as per the severity levels defined Monthly Call Report Call Escalation report Monthy Reports- MIS Call Analysis/Call Trend Report Server Availability & Utilization Report Server Uptime Report including planned downtime & actual downtime LAN & WAN availability & Utilization report, Network security,virus activity,threats and intrusion detection/prevention report Assessment of Internet Leased Line Links Asset database report -- Debapriya Biswas Red Hat-Cert ID - 100-046-317 Mobile: +91 9903074673 Skype ID - debapriyabiswas Google Talk- debapriya.biswas ICQ# 321387679 Website: http://ossguru.tripod.com/index.html Blog: http://debapriya-biswas.blogspot.com Linux Counter - http://linuxcounter.net/user/320566.html
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