Hello Friends, I need some help on setting up a suitable NMS software which can generate following reports-
IT HelpDesk- Logging user calls and giving them a trouble ticket number assigning severity level to each call as per the severity levels defined Monthly Call Report Call Escalation report Monthy Reports- MIS Call Analysis/Call Trend Report Server Availability & Utilization Report Server Uptime Report including planned downtime & actual downtime LAN & WAN availability & Utilization report, Network security,virus activity,threats and intrusion detection/prevention report Assessment of Internet Leased Line Links Asset database report -- Debapriya Biswas Red Hat-Cert ID - 100-046-317 Mobile: +91 9903074673 Skype ID - debapriyabiswas Google Talk- debapriya.biswas ICQ# 321387679 Website: http://ossguru.tripod.com/index.html Blog: http://debapriya-biswas.blogspot.com Linux Counter - http://linuxcounter.net/user/320566.html
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