Hello Chris

On 4 Jun 2012, at 17:16, chris hallsworth <[email protected]> 
wrote:

• this will be a very old version of NVDA but under your circumstances you are 
best to contact Acapela and enquire if you can update the version on the thumb 
drive. If not so be it and install on the local system only.

We do currently have it on his local system but what we did was a bit of a 
cheat really, but we did it for the sake of safety, not to pirate anything. We 
first installed Infovox 3 which includes NVDA. Then, we used RollBack RX to 
create a snapshot of our system. Then we uninstalled InfoVox and then we rolled 
the system back to when it was installed. Thus, we have our full compliment of 
3 licenses on the thumb drive, plus a working license on the hard drive. We 
paid a lot of money for this, so I have no scruples about protecting our 
investment. In fact, I plan to do the same with our NetBook later today. Oh, 
and I must get around to installing the Ivona voices. We still never heard from 
their support people, despite the fact that I tried to contact them via an 
alternative email address which definitely works. They simply haven't responded 
to us so I am very unimpressed. The same is true of Sony Creative Software. I 
bought Sound For Professional version 10 from them in May, and I haven't heard 
back from them either. In that instance we do not have our serial number at 
all; so I'm very annoyed about that one. The contact links on their website 
just take you to a FAQ which only lists corporate contact methods and support 
info for the United States. I'm honestly sick and tired of these Internet 
companies who only seem to think that intelligent life exists within the US and 
nowhere else. Arrogance doesn't cover it! I honestly cannot think of the right 
word; but they've conned us, well and truly. I paid about $399.00 US for the 
product and currently it's unusable.

Anyway to get back to the point, I will contact the UK dealer first and see 
what he has to say.

Lynne


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