Hello Martin

Well, this was kind of a long time ago now and there's no written proof left. 
But all the same, it sticks in the memory and it's the primary reason why 
Gordon isn't an owner of a Jaws license.

Lynne

On 5 Jun 2012, at 15:27, Martin McCormick <[email protected]> wrote:

        One thing people have tried that worked was to see if
the company in question has a twitter account. Some do monitor
twitter and FaceBook and they have live people who will get in
touch with you if you are being reasonable which I am sure you
are.

"Mrs. Lynnette Annabel Smith" writes:
> installing the Ivona voices. We still never heard from their support 
> people, despite the fact that I tried to contact them via an alternative 
> email address which definitely works. They simply haven't responded to us 
> so I am very unimpressed. The same is true of Sony Creative Software. I 
> bought Sound For Professional version 10 from them in May, and I haven't 
> heard back from them either. In that instance we do not have our serial 
> number at all; so I'm very annoyed about that one. The contact links on 
> their website just take you to a FAQ which only lists corporate contact 
> methods and support info for the United States. I'm honestly sick and 
> tired of these Internet companies who only seem to think that intelligent 
> life exists within the US and nowhere else. Arrogance doesn't cover it! I 
> honestly cannot think of the right word; but they've conned us, well and 
> truly. I paid about $399.00 US for the product and currently it's 
> unusable.

        OUCH!

        It's more like massive ignorance scented with essence of
arrogance. Is there not someone in charge of international
sales, better yet, UK sales?

        Even if you live here, one thing about the corporate
world is just how weird it is. Companies are here to earn money
yet they appear to do everything they can not to have to deal
with customers and they can't figure out why business isn't better.

        You've got to figure out some way to bother somebody,
nicely of course, but be in their face so they know you are
there and not happy.

        This happens with trades people at times. You've got
money and a job for them to do but they keep putting off the
work or don't finish the job. I guess they don't need to eat and
use electricity, gas and water like us mortals.

        I judge a business or institution by how they handle
non-standard situations such as what you describe. If they just
muddle along or "stonewall" it, they're no good. You could bill
the company since your time is worth money as you  own a
business. Anything to get somebody's attention. I'm here. You
either owe me money or service, and I'm not going away. The next
communication will be from my lawyer.

        I believe there is something like a consumer fraud
protection agency in the UK and they might like to hear about
this as they can probably ban companies from doing business
there.

        What you describe is probably not intentional fraud but
laziness but that doesn't excuse it.

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