Folks,
I would honestly like to say, I strive very pridefully on the amount of
knowledge I have and/or get. That said, this problem is abs, suh, lootly,
driving, me, crazy! I don't get stumped hardly ever, but I'm done. I have
no clue here!
So, here is the issue I'm facing. I have a friend running Windows XP SP3
with all the current cumulative Windows Updates. He is using JAWS 11, and
before anyone asks, he is a very very very very very very! honest person,
just as I am. Ab, suh, lootly! not! does he have a cracked copy of JAWS!
Don't even go there! Nothing in the installation has been modified in any
form nor shape. Just a standard JFW 11 ILM installation. He also has tried
with the most recent stable build of NVDA which is not a snapshot. He is
using X86 32 bit hardware on a Dell Inspiron E1505 laptop. He went and
installed Google Chrome a few months ago, and was successfully using it with
NVDA. Last night, he decided to get adventerous. He went to the Chrome
extensions store, and installed a copy of Chromevox. Yes, he was signed
into his google account when he did this. I should add that once installed,
this was literally the only extension he had installed. Trust me, I know.
We looked. Chrome came up speaking perfectly with Chromevox, and so I'm
thinking great! I tell him to hit alt+control... chromevox in other
words+his arrow keys, preferably up and down arrow keys. I also emphasized
he needs to do this with his left control, and left alt keys. this guy is
quite PC savvy, so trust me, it's not like he doesn't know his keyboard
layout. No matter what he does, left, right, up, or down arrows with the
alt and control keys, all he's getting in JFW, as well as in NVDA is "Not in
a table."
If he does left control+left or right arrows, and yes, I did specify to him
the arrows on his inverted T below the 6pack, not the ones on the numpad, he
said it's moving him word by word in his screen reader of choice, but it's
moving him line by line, or so he thinks, in Chromevox.
What I've tried to rectify this problem.
1. Go into Chrome settings, and disable then re-enable the extension
2. Uninstall the extension from Chrome Settings, then reinstall it.
3. Try other commands not involving arrow keys like chromevox+N h for next
heading.
4. Double press both the 6pack insert key, and the numpad insert key to
insure sticky mode wasn't enabled.
5. Press alt+control+Z for the chrome extender key, then another key to
form a command.
6. Tried pressing Chromevox+O, o to get into the Chromevox settings.
7. Tried pressing Chromevox+o, k to get into key describer mode and see if
something changed.
8. Tried pressing chromevox+period to invoke the Chromevox help.
9. Tried pressing chromevox+A, A twice to disable and re-enable Chromevox
10. Verified that the US English 101 qwerty keyboard layout was active
which it was
11. Try from a different computer with no success, also running Windows XP
SP3
12. Try installing Chrome and Chromevox on my XP SP3 machine, and did not
have these problems. All worked normally.
13. Obviously, couldn't check if he had remapped his Chromevox keys since
I can't access Chromevox Settings to start with. He absolutely swears to
god he didn't change them though. And had he, that uninstall and reinstall
should have reset it.
14. Had him install Chromevox on his Mac, did not have any of these issues.
Control+Command+arrow keys worked flawlessly.
15. Had him reboot his computer which did absolutely no good.
16. Had him sign out of his Google account, and totally disconnect it from
chrome, uninstall the extension, then re-install it while still signed
completely out, this way his bad settings didn't sync down. Still no good.
17. Insured he was running the most up to date build of Chrome, which he
definitely is.
18. Made sure he wasn't on a bleeding edge, or beta or the such of Chrome,
and he's not.
19. Made sure he's not on a modified company 3rd party branded version of
chrome, which he's not.
20. Tried his account on my end with his e-mail and password, obviously
with his full permission, and I did not have the issue.
21. Tried his account with chrome and chromevox in a Windows 7 Ultimate 64
bit environment on my end and didn't have the issue.
22. Tried his account in both a Windows Vista, and a Windows 8 environment
on a Virtual machine with VMWare Fusion on my Mac/Virtualbox on Sonar Linux,
and had no problem.
23. Tried all the above with my own account, and had no issue on my end.
24. Did not try my account on his end, as I don't feel comfortable giving
him my password, and he's all the way across the country, so I can't exactly
just grab the keyboard and type it myself, otherwise, I would.
25. Went to a store, grabbed a display model Chromebook, signed out of the
demo account and into his account with a store manager's approval for
testing purposes, and it worked perfectly.
26. Had him uninstall Chromevox, then uninstall Chrome itself with the help
of Reevo uninstaller, use IE, or Firefox to go download the most up to date
stable release of Chrome, install it, then reinstall the Chromevox
extension. I'm awaiting his results on that.
27. Wondered if somehow he was accidentally in table mode, so had him try
chromevox+backslash, as well as forcing himself out of the mode with
Chromevox+backspace.
No matter what we do, it, just is not! taking his left alt+left control keys
as the Chromevox modifier keys. Yes, I have had him in JAWS try jawskey+num
row 3 for pass key through, before these commands are pressed. Yes, in
NVDA, I did have him try NVDA+F2 to pass key through. Even that! didn't
work. I even had him open Chrome, unload every screen reader that may be
running, then try it. No good. Finally at my last wits end, I had him
disable his virus scanner. No good. I even had him go as far as to look at
his intel graphics software to be sure that those keys were not conflicting
with the display drivers causing his screen display to flip/rotate. they
indeed are not. Finally I told him to hell with this d*** thing, and had
him go into regedit and remove his entire registry. LOL! OK, just kidding
on that last one! I'm not near that stupid! ROFL! Pardon my language, but
what in the... you know what... are we missing! This is! dr'riving? me?
b'bawnkers over here!
Any ideas? I doubt it, but...
Chris.
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